Service Advisor

Job overview

A Land Rover dealership in Hereford is looking for a Service Advisor to join its aftersales team. The role suits someone who can thrive in a fast-moving workshop environment and consistently deliver a strong customer experience.

Working pattern

This is a Monday to Friday position, working 8:00am to 6:00pm, plus one in every four Saturdays from 9:00am to 1:00pm.

Compensation

The package includes a basic salary with a monthly bonus, and the on-target earnings are £40,000.

Main duties

• Arrange customer vehicle bookings for servicing and repair work, and coordinate with the workshop team to plan the workload.
• Welcome customers when they arrive and manage the full handover journey, from drop-off through to collection.
• Keep customers informed about their vehicle’s progress, approve any extra work where needed, and carry out follow-up calls.
• Work closely with the workshop, parts, and sales teams so vehicles are completed and returned on schedule.

What the employer is looking for

• Strong customer service skills and the ability to build positive relationships quickly.
• A professional appearance and a motivated, can-do attitude.
• Previous experience in a customer-facing role, ideally with targets linked to customer satisfaction and sales results.
• Good administrative and organisational ability; familiarity with dealer management systems would be helpful but is not essential.
• Motor trade, automotive, or dealership experience is preferred, though full training will be provided.

Benefits

• 25 days of annual leave plus bank holidays.
• Company pension scheme.
• Wellness programme.
• Sick pay.
• Group life insurance.
• Discounted car servicing for staff.
• Employee discounts through a benefits platform covering retailers, restaurants, cinemas, and holidays.
• Long-service and loyalty rewards.
• Staff referral scheme.
• Access to in-house, manufacturer, and professional qualifications.
• Free or on-site parking.
• Company events.

About the employer

Founded in 1979, the business is one of the UK’s largest privately and family owned motor retailer groups. It represents a range of premium vehicle brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire, and places strong emphasis on developing its people across the wider business.

Additional information

This opportunity is aimed at candidates interested in a career in the motor trade, automotive, or car dealership sector. Similar roles may also be available through the employer’s talent pool.