Service Administrator

About the role

Level Electrical & Data Goulburn is seeking a motivated, well-organised, and energetic Service Administrator to become part of its expanding team in Goulburn, New South Wales.

This is a full-time position, with working hours from Monday to Friday, 7:00am to 3:00pm. The role is central to keeping daily operations structured, efficient, and moving smoothly.

The person in this position will handle job administration, scheduling, invoicing, document management, customer communication, and general office support. The ideal candidate is someone who takes initiative, works confidently, stays organised, and enjoys finding better ways to get work done. A strong interest in problem-solving, process improvement, and technology will be valued.

Key responsibilities

• Create and maintain jobs within Simpro.
• Plan technician schedules and coordinate workloads effectively.
• Raise invoices once jobs have been marked ready for invoicing.
• Keep job documentation, records, and supporting files accurate and up to date.
• Liaise professionally with customers, technicians, and suppliers.
• Provide day-to-day office and administration support.
• Help manage workflow so jobs continue progressing without delays.
• Track tasks through to completion and maintain precise records.
• Support the broader team with general business administration tasks.
• Look for opportunities to streamline systems, processes, and workflows.
• Assist in introducing and monitoring process improvements across the business.

Requirements

• Someone who is proactive, dependable, confident, and highly organised.
• A positive, energetic approach with a strong willingness to get things done.
• Clear, professional communication skills.
• Strong customer service ability.
• Comfort working independently while following company systems and procedures.
• Ability to spot improvement opportunities, apply practical solutions, and review results for long-term impact.
• Comfortable using technology, learning new software, and adapting to AI tools.
• A process-focused mindset with solid troubleshooting ability.
• Capability to improve workflows and help put better procedures in place.
• Confident communication with technicians, suppliers, customers, and management.
• A collaborative, accountable, and team-oriented attitude.
• Preferred background includes administration, scheduling, or service coordination.
• Experience in a trade or service business is advantageous.
• Experience using Simpro or similar job management software is preferred.
• Strong computer literacy and communication skills.
• Experience with invoicing and customer service is beneficial.

Benefits

• Stable, long-term full-time employment.
• A supportive and collaborative team environment.
• Training and ongoing assistance.
• Room to develop and grow with the business.
• A dynamic workplace where your input is valued.
• Variety in the role, with no two days exactly the same.
• The chance to contribute to a growing local business.

Additional information

This role is based in Goulburn, New South Wales, Australia and is an onsite position.

Applications are reviewed as they are submitted.

Applications must be submitted by uploading a resume and completing the application form through the employer’s application process.