Senior Virtual Loan Processor

Role Overview

The Senior Virtual Loan Processor is tasked with handling residential mortgage and equity loan applications, ensuring adherence to company rules, secondary market directives, and government regulations. This role requires completely accurate and verified loan documentation, timely loan closings, and serving as the primary liaison with borrowers after application submission.

Key Responsibilities

• Maintain full compliance with Northwest Bank's policies and applicable federal and state laws.
• Efficiently navigate Microsoft Office and department-specific software to maximize productivity.
• Collaborate effectively within a team environment using available on-site equipment.
• Manage the entire loan lifecycle from initial application to closing, accommodating flexible scheduling to meet customer needs.
• Coordinate with borrowers and team members to collect necessary loan documentation.
• Engage third-party providers to obtain verifications, appraisals, titles, flood determinations, insurance papers, payoffs, tax transcripts, and required reports.
• Keep loan records updated and organized in the loan origination system for accurate underwriting submissions.
• Oversee multiple loan files to guarantee prompt progression through processing and closing.
• Prepare loans for a seamless transition to closing agents, ensuring compliance with internal policies and industry standards.
• Stay informed about mortgage and equity loan product offerings, procedures, and regulatory guidelines.
• Review loan documents for completeness and accuracy.
• Deliver exceptional customer service to foster loyalty among clients, referral sources, and partners.
• Maintain cooperative relationships with business partners and referral networks.
• Ensure clients comprehend product details and loan terms through to closing, while maintaining full regulatory compliance.
• Exemplify professionalism to build trust and confidence.
• Promote relationship banking by identifying customer needs and introducing appropriate Northwest products and services.
• Refer clients to additional business units when beneficial.
• Verify all required file documentation and initiate follow-ups for third-party orders.
• Coordinate with underwriters and management to address loan exceptions and relay counter-offers to customers.
• Adhere strictly to the Gramm-Leach-Bliley Act and the bank's privacy policies, safeguarding confidential information.
• Provide support during busy periods by assisting with application and phone volume overflow.
• Conduct outbound calls as directed by management.

Qualifications

• Associate's degree preferred; bachelor's degree is a plus.
• Required registration with the Nationwide Mortgage Licensing System and Registry (NMLSR), including annual renewal.
• Possess a unique identifier from the Registry and provide it to consumers.
• Preferred 5 to 6 years of experience in residential lending and 3 to 5 years processing mortgage or equity loans at financial institutions.
• Extensive knowledge of conventional and government loan programs, such as Fannie Mae, Freddie Mac, FHA, USDA-Rural Housing, and VA loans.
• Thorough understanding of Northwest Bank's mortgage and equity loan products and procedures.

Travel and Additional Information

• Occasional travel may be required for training purposes.

Compensation and Equal Opportunity

Compensation typically ranges between $28 and $33 per hour, commensurate with experience, skills, and expertise. Additional bonus opportunities and benefits are offered. Northwest Bank is dedicated to fostering an inclusive workforce and is an equal opportunity employer.