Senior Vice President, Operations

Role overview

Everise is looking for a senior operator who can bring order to complexity and turn it into business advantage. This position is part of the senior leadership team and will shape how a global, AI-driven customer experience business runs across multiple regions and client environments.

Everise operates across six countries in the US, LATAM, and Asia, supporting major brands in healthcare, insurance, and financial services. The company is focused on building a faster, more AI-enabled operating model for the next generation of global CX delivery.

This role does not come with a fixed playbook. The expectation is that you will define the approach, influence the operating standard, and help scale the business into its next phase of growth.

Key responsibilities

• Take ownership of performance, delivery, and P&L for a major part of the global operating footprint, including clients, sites, and programs.
• Establish and enforce the standard for how the organization delivers across markets, verticals, and channels.
• Lead site leaders, program heads, and functional owners responsible for daily execution across the six-country network.
• Serve as the main operational partner to client executives, building trust and managing difficult conversations while keeping commitments on track.
• Embed AI and automation into the operating model as a core way of working rather than as an add-on.
• Create the framework for scaling into new clients, new geographies, and new capabilities.
• Identify hidden cost, risk, and growth opportunities in complex operations and act decisively on them.
• Develop future operational leaders across markets to strengthen the organization’s ability to scale.

What the company is looking for

• Extensive experience leading global or multi-region operations at scale, with responsibility for thousands of people, multiple sites, and direct P&L ownership.
• Strong ability to understand complex operating environments and turn them into clear actions.
• Proven success handling challenging client discussions while preserving and strengthening business relationships.
• Hands-on experience introducing AI, automation, or broader transformation into live operations and making those changes sustainable.
• Leadership style grounded in clarity, visibility, and personal credibility rather than hierarchy.
• Comfort moving between strategic planning and execution, with no reluctance to handle any task that helps the business move forward.
• Ability to shift quickly from operational reviews to business reviews and leadership meetings without losing focus or perspective.
• High personal standards, strong conviction, and low tolerance for ego-driven behavior.
• Deep operator judgment built through years of direct responsibility and real business consequences.

Experience and background

• 15+ years in operations leadership, including substantial time at the SVP level in BPO, CX, or similar global services organizations.
• Proven record of running multi-site, multi-country operations with direct P&L accountability.
• Experience as a senior client-facing executive who is trusted to handle key customer relationships.
• Working knowledge of operational transformation, including AI, automation, workforce redesign, nearshore/offshore strategy, and contact center technology.
• Exposure to healthcare, insurance, or financial services environments, or the ability to learn those sectors quickly.
• Ability to work through ambiguity, competing priorities, and operations spread across multiple time zones.
• Must be based in the United States and willing to travel across the company’s global footprint.

Hiring philosophy

Everise evaluates candidates based on what they have built and the impact they have delivered, rather than the title they held. The company places more value on measurable outcomes than on pedigree.

Why this opportunity stands out

The CX industry is changing rapidly, and Everise is actively applying AI rather than merely discussing it. The senior leadership environment is fast-moving, the CEO is accessible, and the culture is designed for direct decision-making without excessive hierarchy or approval delays.

This is a chance to help define the future of global operations inside a company that is already building it.

Equal opportunity statement

Everise is an equal opportunity employer. Hiring decisions are based on skills, demonstrated capability, and business fit, regardless of background, education, or career path.