Senior Travel Consultant

Job Overview

We are seeking an experienced Senior Travel Consultant to join our team in Bengaluru. This role requires managing inbound inquiries through various channels such as calls, WhatsApp, website, social media, and walk-ins, providing expert guidance on travel plans tailored to customer preferences.

Key Responsibilities

• Receive and handle leads from diverse communication channels including calls, WhatsApp, website, social media, and walk-in clients.
• Assess clients' travel needs and recommend appropriate tour packages and services.
• Develop detailed quotations, travel itineraries, and proposals for clients.
• Proactively follow-up with potential customers to increase sales conversion rates.
• Meet or exceed monthly and quarterly sales targets consistently.
• Maintain accurate customer records and update the CRM system regularly.
• Collaborate with the operations team to ensure seamless booking and travel execution.
• Nurture long-term customer relationships to encourage repeat business and referrals.
• Promote add-on products such as travel insurance, visa services, flight bookings, cruises, activities, and premium offerings.
• Stay informed about domestic and international destinations, travel policies, visa requirements, and industry trends.
• Address customer inquiries professionally before and after bookings.
• Represent the company at travel fairs, promotional events, and sales campaigns as needed.

Qualifications and Skills

• Bachelor's degree in any field is mandatory.
• Fresh graduates with strong communication skills are encouraged to apply.
• 1–3 years experience in travel sales, tourism, hospitality, or customer service is advantageous.
• Solid knowledge of domestic and international holiday destinations.
• Proficient in Microsoft Office and CRM software usage.
• Ability to thrive in a dynamic, target-driven sales environment.
• Excellent English and Kannada communication skills; Hindi is a plus.
• Strong abilities in negotiation, persuasion, and customer focus.
• Effective time management, problem-solving skills, and teamwork orientation.
• Maintains a positive outlook and possesses basic computer literacy.

Performance Metrics

• Achieving monthly sales revenue targets.
• Number of confirmed bookings.
• Lead conversion rate.
• Customer satisfaction ratings.
• Frequency of repeat bookings.
• Efficiency of follow-ups.
• Promptness in responding to customer queries.

Compensation and Benefits

• Competitive fixed salary ranging between 25000 to 60000 INR per month.
• Incentives based on monthly sales performance.
• Performance-related bonuses.
• Opportunities for career progression.
• Paid training programs to enhance skills.
• Employee travel perks and benefits.
• Supportive and professional workplace atmosphere.
• Paid leave according to company policies.

Working Hours

The schedule is Monday through Saturday from 9:30 AM to 6:30 PM with Sundays off unless otherwise specified by company policy.

Candidate Profile

• Enthusiastic about travel and the tourism industry.
• Confident, self-motivated personality with a strong positive attitude.
• Excellent interpersonal and communication skills.
• Ability to work efficiently under pressure and meet deadlines.
• Driven by targets and motivated to succeed in sales roles.