Senior Trainer - Customer Service
Hyderabad, Telangana, India · Full Time
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- Experience
- 1–7 yrs
- Salary
- INR 500,000 – INR 850,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Graduation is not mandatory; candidates from any educational background may apply. Applicants should have relevant trainer experience and must be able to communicate in English and the local language of the state for the assigned hub.
- Resume
- Required to apply
Where you'll work
Job description
Company Overview
Policybazaar is a major insurance broker in India focused on helping people access and understand insurance with ease. Operating since 2008, the company has built a large digital presence, serving over 80.5 million registered users and supporting millions of insurance queries every year. Its portfolio spans more than 50 insurance partners across health, life, motor, and corporate insurance, with strong support through its digital platform and a large advisor network. The organization has issued over 44.3 million policies and has helped protect 9 million families against death, disease, and disability.
With 24x7 online assistance, on-ground support from more than 6,000 advisors, an average customer rating of 4.4 stars, and over 23 million app downloads, the company aims to contribute to IRDAI’s vision of “Har Family Hogi Insured by 2047.”
Role Overview
The organization is hiring a skilled Senior Customer Service Trainer to work across its South India hubs. The role focuses on onboarding new customer service advisors, building effective training programs, and continuously improving the capability of the existing team. The ideal candidate should combine customer service training expertise with insurance domain knowledge to improve customer satisfaction and first-time resolution outcomes.
Work Location and Schedule
This position is based in Hyderabad, with the job details also mentioning Bangalore, Chennai, Hyderabad, and Kochi as hub locations. Working hours are 10:00 am to 7:00 pm, Monday through Saturday.
Key Responsibilities
The trainer will be expected to handle the complete training lifecycle for customer service teams, including induction, product knowledge, process understanding, and post-training support. The role also involves coaching, content development, performance analysis, and refresher learning initiatives.
Additional Requirements
Candidates must be comfortable speaking English and the local language of the relevant state. Experience of 1 to 7 years in trainer roles within a BPO, contact center, or customer service environment is required, with insurance or BFSI experience preferred. A graduate or postgraduate qualification in any stream is acceptable, and strong verbal and written communication, presentation, and audience engagement skills are essential.
Application Details
Interested candidates are asked to send their resume to Allanlazarus@policybazaar.com.