Senior Technical Support Engineer

About the Company

SAP is a global enterprise software company that helps organizations run more efficiently and make better decisions through business applications, analytics, database technology, intelligent solutions, and experience management. The company serves hundreds of thousands of customers worldwide and operates with a strong focus on inclusion, wellbeing, collaboration, and professional growth.

Role Overview

WalkMe is expanding and is looking for a Senior Technical Support Engineer to join the support team in Athlone, Ireland. In this role, you will serve as a dependable contact for customers from the sales stage through onboarding, project completion, and renewals. You will work to resolve issues quickly, help the team meet service level commitments, and contribute to customer satisfaction by strengthening the knowledge base and community resources.

Key Responsibilities

You will communicate with customers through email, live chat, and screen sharing, while guiding them toward effective and self-sufficient use of the product. The role involves building strong product knowledge, understanding customer goals, sharing best practices, and suggesting improvements that enhance the overall customer journey.

Working Schedule

The standard working days for this position are Monday to Friday.

What Makes This Opportunity Attractive

This role offers exposure to a fast-growing SaaS environment where innovation, teamwork, and career development are encouraged. You will work with modern technology, collaborate closely across the organization, and have the chance to grow in a supportive setting that values work-life balance.

Additional Company Highlights

• The company has been recognized among the top software workplaces in Israel by Dun & Bradstreet.
• It was also named by Deloitte as the 6th fastest-growing software company globally.
• The business is publicly listed on the Nasdaq stock exchange.
• Employees are provided with up-to-date technology to support their work and development.
• The organization follows an approachable management style that encourages direct collaboration across all levels.
• Work-life balance is actively supported.

Equal Opportunity and Compliance

SAP is committed to equal employment opportunity and accessibility. Applicants needing accommodations for a disability or special assistance with the application process can contact the Recruiting Operations Team. Hiring decisions are made without discrimination based on age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in line with applicable legal requirements.

Other Conditions

• Successful candidates may be asked to complete background verification through an external vendor.
• Applicants are expected to follow the company’s guidelines on ethical AI use in recruitment; violations may lead to removal from the hiring process.
• For SAP employees, only permanent positions qualify for the employee referral program, subject to policy rules.
• Specific conditions may apply for vocational training roles.
• Requisition ID: 445127.
• Work area: Consulting and Professional Services.
• Expected travel: 0 to 10%.
• Career status: Professional.
• Employment type: Regular Full Time.