Senior Team Member - EFS

Role overview

The Senior Team Member - EFS position at Emirates Flight Catering is based in Dubai and focuses on supporting accommodation, uniform counter, and employee services operations to keep day-to-day service running smoothly.

Key responsibilities

• Carry out routine inspections of the uniform counter area, track missing or damaged uniforms from suppliers and laundry, and help coordinate with different stakeholders to ensure services are delivered on time.
• Assist the Team Leader with the daily operational activities in accommodation and counter functions so business continuity is maintained.
• Help introduce new employees to company accommodation by briefing them and sharing details about transportation timings, housing arrangements, and available facilities and services.
• Support the team in maintaining proper storage, clear labeling, work order management, housekeeping standards, issue reporting, and handling employee complaints.
• Prepare daily updates for the Team Leader and Supervisors covering uniform distribution, uniforms for new joiners, and preparation activities to maintain service standards.
• Suggest practical improvements to the Team Leader or Supervisor that can improve efficiency, use resources better, and reduce waste.
• Escalate employee concerns or service issues to the Uniform Supervisor and follow up to ensure they are resolved within the required timeline, supporting resident comfort.
• Follow the department’s work procedures and apply the established Quality Policy and Quality System in line with ISO 9001:2000 standards and EKFC quality requirements.

Requirements

• Higher Secondary School Certificate or an equivalent qualification is required.
• At least 3 years of experience in administrative work and employee services is needed.
• Ability to perform well under time pressure and meet internal customer expectations.
• Working knowledge of employee facilities and services is important.
• Strong spoken and written English is necessary; Arabic will be an advantage.
• Good negotiation skills and the ability to manage teams effectively.
• Basic computer skills, especially in MS Office, are expected.

Additional information

This is a full-time, onsite role in Dubai, United Arab Emirates. The role supports employee accommodation services, uniform operations, and internal service coordination.

Quality and compliance

The selected person is expected to work in accordance with the department’s procedures and the organization’s quality framework, aligned with ISO 9001:2000 and the company’s quality policy.