Senior Support Officer

Organization Overview

The Ministry of Education New Zealand is dedicated to developing an education system that guarantees equitable and high-quality outcomes for students across Aotearoa. Our team comprises skilled and committed individuals from diverse backgrounds working together to make a significant impact in education.

Role Summary

We are seeking a Senior Support Officer for a permanent position at our Albany office. This role involves supporting operations across North and West Auckland. A valid driver’s license (including restricted) is required for managing the organisation's vehicle fleet. Reporting to the Business Support Manager, this role encompasses overseeing correspondence, payroll, financial management, data and document handling, scheduling, corporate services, and digital storage.

Key Responsibilities

• Manage a broad range of organisational functions including financial processes and payroll.
• Utilize Microsoft applications and reporting tools such as Power Apps and SharePoint for data management and digital resource organization.
• Coordinate fleet vehicle logistics to facilitate team mobility.
• Ensure smooth operations and support the organisation's wider goals by handling multiple tasks efficiently, even during busy periods.

Candidate Profile

• Proven ability to work effectively in a high-demand environment while adhering to organisational standards.
• Strong eagerness to acquire new knowledge, learn diverse systems and databases, and adapt to dynamic work conditions.
• Excellent oral and written communication skills.
• Advanced proficiency in Microsoft Office Suite, Power Apps, and other analytical reporting tools.
• Experience fostering strong, positive relationships with customers and internal teams.
• Demonstrated capability to provide professional, high-quality operational support collaboratively within cross-functional or virtual teams.
• Dependable team player with adaptability to various working environments.
• Exceptional time management skills with ability to prioritize tasks and meet deadlines.
• Comfortable working in a tikanga/kaupapa Māori context and having an interest or basic knowledge of the Treaty of Waitangi and its connection to the role.
• Commitment to uphold Public Service Standards of Integrity and Conduct.

About the Education Services Group

The Education Services Group focuses on delivering integrated education services to support effective schooling and learning outcomes. Their priorities include enhancing national practice and guidance, providing direct education support via regional and national services, and monitoring education service effectiveness and provider compliance.

Working Environment

You will join the Business Support team serving Auckland’s Education and Learning Support teams. This customer-centered, collaborative, and diverse group champions continuous improvement and supportive teamwork to promote positive learner outcomes.

Additional Information

• Salary ranges from $60,879 to $72,999 annually, plus KiwiSaver benefits. Appointment is salary-based on experience and skills.
• Applications close midnight, Friday 21 August 2026.
• Support and accommodations are available during the recruitment process to ensure full participation.
• Applicants should submit a cover letter detailing their values, motivations, strengths, transferable skills, and unique perspectives alongside their resume.