Senior Strategic Account Executive

About Twilio

Twilio is a leader in revolutionizing communication worldwide, enabling businesses and millions of developers to create personalized customer experiences. Our remote-first culture fosters global inclusion and strong connections among diverse teams impacting the industry from anywhere.

Role Overview

We seek a Senior Strategic Account Executive to manage relationships with major communications platform clients, focusing on large companies in India and Thailand. This position, reporting to the Regional VP for Strategic Accounts in Rest of Asia, requires overseeing and expanding usage of messaging, voice, and email services. Success depends on cross-functional collaboration and driving consultative sales cycles with complex, compliance-driven, global enterprises.

Key Responsibilities

• Manage and grow important accounts in technology, retail, eCommerce, and fintech sectors.
• Create and implement strategic plans that consistently achieve strong revenue, gross margin, and profit outcomes.
• Collaborate closely with internal teams to uncover new revenue streams within the assigned accounts.
• Participate actively in cross-disciplinary teams involving product, finance, support, and services.
• Maintain disciplined sales forecasts, meet targets consistently, and update executive leadership accurately.
• Conduct deeply consultative sales engagements emphasizing discovery, understanding customer needs, and championing their perspectives internally.

Qualifications

• Minimum of 10 years experience in major account or strategic sales with quantitative, analytical products and solutions.
• Proven track record managing customer relationships, driving cross-sell and upsell initiatives, and providing consultative solutions.
• Experience supporting India markets and working with both technical and business leaders to foster partnerships.
• Consistent history of delivering revenue and profit growth for large and enterprise clients in Asia.
• Strong analytical approach using data for account development and value demonstration.
• Skilled in forecasting and financial modeling, including use of MEDDPICC methodology.
• Entrepreneurial mindset with the ability to define processes and develop programs.
• Fluency in spoken and written Hindi preferred for collaboration with Indian clients.
• Bachelor’s degree or equivalent experience is desirable.
• Experience with CDP, CPaaS, SaaS solution selling is highly valued.
• Understanding of customer experience business models (CDP + CPaaS) is beneficial.
• Experience engaging with high-tech enterprises in India is a plus.

Location and Travel

This role is remote-based in Singapore with approximately 30% travel expected to maintain meaningful in-person customer and team interactions.

Benefits

Twilio offers competitive compensation, generous time off, wellness and parental leave, healthcare coverage, retirement savings plans, and more, tailored by location.

Additional Information

We prioritize a secure recruiting environment. Beware of impersonators and ensure correspondence uses official Twilio emails. Twilio is committed to equal employment opportunities without discrimination across numerous protected categories. Candidates with criminal histories will be fairly considered in compliance with applicable laws.