Senior Specialist, Customer Account

About the Role

Nestlé USA is looking for a Senior Specialist, Customer Account to support the Dollar/Value channel within the Coffee & Beverage business. This position focuses on direct sales work for Dollar Tree and Sav-A-Lot while supporting the Customer Account Manager across sales execution. The role sits in a fast-moving retail category and is designed for someone who can combine commercial thinking, customer focus, and analytical problem-solving.

The broader Nestlé culture emphasizes inclusion, innovation, collaboration, and continuous learning. Team members are encouraged to think strategically, challenge existing approaches, and contribute ideas that help the business and its people grow.

Location: Seattle, WA

Work arrangement: Remote

Employment type: Full-time

Visa sponsorship: Not available for this role.

Key Responsibilities

• Support category expansion and help deliver annual sales and commercial spending goals.
• Create category-led business plans, including new item proposals, 4P-based initiatives, and customer-facing presentations.
• Assist with business planning activities such as distribution monitoring, promotion tracking, forecasting, and deduction handling when needed.
• Review category reporting to spot trends, surface opportunities, and recommend actions based on the findings.
• Work with CMI to turn shopper insights into practical actions.
• Collaborate with the Data and Reporting team to convert 4Ps analytics into business decisions.
• Manage trade and commercial spend carefully to support volume and spend targets, including tracking, follow-up, and record maintenance.
• Provide timely communication on customer updates, category changes, and forecast information.
• Build tailored category selling stories for Dollar/Value accounts covering assortment, innovation, pricing, promotions, and display or merchandising plans.
• Strengthen selling effectiveness by using better analytics, stronger insights, and continuous improvement.
• Participate in career development programs in a timely and professional manner.
• Take ownership of personal development through capability-building tools.
• Develop key behaviors through a structured personal development planning process.
• Serve as a peer coach and support training for analysts.
• Maintain strong coordination with Commercial Development, Retail Marketing, and Supply Chain partners.

Requirements

• Bachelor’s degree or equivalent practical experience.
• At least 2 years of relevant professional experience preferred.
• At least 1 year of account management experience preferred.
• Strong working knowledge of Excel and PowerPoint.
• Confident presentation and communication ability.
• Experience leading or owning projects in prior roles or teams.
• Proven success in meeting KPI targets.
• Solid understanding of sales fundamentals.
• Strong verbal and written communication skills.
• Sound judgment, good problem-solving ability, strategic thinking, and a customer-service mindset.
• Ability to take initiative and execute work with limited supervision.
• Willingness to challenge existing processes and suggest improvements that raise performance beyond the role itself.
• Ability to act quickly to resolve issues and keep stakeholders informed about potential impact.
• Persistence and willingness to put in extra effort when required to reach goals and maintain productivity.
• Proactive approach to spotting opportunities beyond standard job expectations.

Compensation and Benefits

The estimated annual base pay for this position is $80,000 to $120,000. Final compensation may vary depending on knowledge, skills, abilities, and geographic location.

Nestlé also offers performance-based incentives and a competitive total rewards package that includes a 401(k) with company match, healthcare coverage, and additional benefits. Benefit details may vary by position.

Additional Information

This opportunity is open to veterans and separated service members, and Nestlé notes that the skills developed through military service, such as flexibility, agility, and leadership, can be especially valuable in this role. The company also recognizes the contributions of individuals with disabilities and is committed to an inclusive workplace.

Nestlé is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

If you need an accommodation to take part in the hiring process, you may contact accommodations@nestle.com or call 711 and provide 1-800-321-6467 to the operator.

Job Requisition: 409196

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