Senior Solutions Consultant

About Trulioo

Trulioo is a global leader in digital identity verification, supporting businesses worldwide to onboard customers efficiently, reduce costs, and prevent fraud. The company verifies over 5 billion individuals and 700 million business entities across 195 countries and promotes an inclusive, people-focused culture recognized as a BC Top Employer.

Operating from hubs in Vancouver, San Diego, and Dublin, Trulioo offers a hybrid work model with employees commonly working three days weekly at the office. The organization emphasizes collaboration, innovation, and trust in technology.

Benefits

• Comprehensive benefits for full-time employees including health, dental, vision, retirement plans with company matching, paid time off, parental leave, and an annual education stipend of approximately $1,000 in local currency.
• Flexible hybrid office environment featuring amenities such as weekly lunches, quality coffee, social events, parent rooms, gyms, lounges, and adaptable workspaces.
• Wellness initiatives including workshops, events, and free subscriptions to Headspace for mental well-being.
• Employee Resource Groups fostering inclusivity, community support, and participation in educational and cultural events.

Role Summary

Reporting to the Manager of Solutions Consulting EMEA, the Senior Solutions Consultant serves as a critical link among technology, revenue growth, and customer satisfaction. The role involves partnering with sales and customer service teams to address complex identity verification challenges by designing solutions, engaging technically with prospects and existing clients, and ensuring maximum platform value.

The position requires hands-on technical involvement and strategic influence, including leveraging AI and emerging technologies to improve processes and decision-making. This is a full-time onsite role based in Dublin with a hybrid work arrangement.

Key Responsibilities

• Serve as the principal technical contact for strategic customers, managing engagements and communications.
• Lead discovery efforts to identify client business goals and technical requirements, and conduct product demonstrations and proofs of concept.
• Collaborate across departments to ensure smooth delivery of solutions and positive customer experiences.
• Contribute to ongoing internal technical knowledge sharing and maintain high standards of expertise.

Required Skills and Qualifications

• Ability to clearly simplify complex technical and business concepts and confidently present product demonstrations to diverse stakeholders.
• Expertise advising on best practices regarding identity, compliance, fraud prevention, risk management, and system integration, tailored to varying customer needs.
• Strong knowledge of APIs, including REST, OAuth, JSON/XML, API design, and key management, with capability to translate complexities into actionable solutions.
• Comfortable working independently and collaboratively across geographically distributed teams.
• A "Trusted Expert" mindset focused on understanding customer requirements and recommending scalable, innovative solutions.
• Proficiency in English, both verbal and written.
• Familiarity with large language models (LLMs) and AI tools is advantageous.

Education and Experience

• Post-secondary degree or equivalent combination of relevant education and experience.
• 3 to 5 years’ experience in senior technical support, solutions consulting, or implementation roles, preferably within identity verification, compliance, or financial technology sectors.
• Proven communication and presentation skills for technical and non-technical audiences.
• Ability to thrive in fast-paced, team-based environments.
• Technical background with familiarity working with JSON, RESTful APIs, and SDKs (both native and web-based) is desirable.

Interview Process

• Initial recruiter screen: 30 minutes.
• Hiring manager interview: 45 minutes.
• Panel interview: 60 minutes.
• Final leadership interview: 30 minutes.

Diversity and Inclusion

Trulioo values diverse perspectives and encourages applicants from all backgrounds, including underrepresented groups. Support and accommodations are available during the hiring process, and flexibility is provided for rescheduling interviews when necessary.

Privacy

The company collects and processes personal data strictly for recruitment purposes in accordance with its Privacy Policy.