Senior Service Desk Associate - English Voice
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 450,000 – INR 700,000 / year
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate with the ability to work in English voice support and shift-based technical service desk roles.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
This position is for a Senior Service Desk Associate who will support users in English over phone, chat, and email. The role focuses on resolving issues with hardware, software, networks, and peripherals by using internal tools, policies, and processes. The associate will investigate problems, identify the cause, and help restore service quickly so users experience minimal downtime.
Key responsibilities
- Handle customer conversations and record reported incidents in the IT service management system.
- Review problems, apply available fixes, and dig into the root cause with guidance from internal procedures.
- Support troubleshooting and resolution of technical issues through phone and email.
- Screen, route, and diagnose internal requests related to PC maintenance and related support needs.
- Act as a bridge between users and internal teams to make sure online system issues are resolved accurately and within a timely manner.
- Provide advice to users on IT policies, system capabilities, and limitations where needed.
- Work to maintain maximum system uptime through fast and effective support.
Skills and profile
The ideal candidate is a graduate, preferably with a technical background or Microsoft certifications. Strong knowledge of Microsoft operating systems, both local and hybrid office/remote environments, along with Microsoft Office applications is useful. The job also requires solid troubleshooting ability, clear communication, customer service orientation, and fluency in English. Prior experience supporting hybrid office and remote users will be considered an advantage.
Working conditions
- This is a work-from-office position in Bengaluru.
- The schedule runs in a 24x7 shift model.
- Shifts are 10 hours long.
- Night shift work is included, with a bonus and a 30% hike mentioned.
- One-side cab facility is provided.
Eligibility
Any graduate can apply. Candidates should be comfortable working shifts and handling English voice-based technical support.
Additional information
The employer is a service-based top B2B MNC in the telecom sector.
Contact number mentioned in the source: 7838714776.