Senior Service Designer - UX Research and Design

About the Company

With a rich legacy spanning two decades, this organization has empowered digital experiences for Fortune 500 clients worldwide. Founded in 1999, it has expanded to over 4000 employees globally, driving innovations in digital modernization and hyper expansion, offering vast avenues for career advancement. The company is committed to equal opportunity employment, valuing diversity and fostering an inclusive environment that respects all individuals regardless of race, gender, religion, or other personal attributes.

Position Overview

We are looking for a skilled Senior Service Designer to spearhead our UX activities within the Finance Applications sector in the Experience Enablement team. The role involves managing the entire UX lifecycle, from conducting user research to delivering detailed, high-fidelity designs. The candidate will collaborate closely with business and technology partners in a complex enterprise context, requiring autonomy, effective communication, and the ability to strengthen collaboration among UX, business, and engineering teams.

Key Duties

• Design and execute qualitative user research including stakeholder interviews and observational studies.
• Lead discovery and design thinking workshops to gather insights and foster innovative solutions.
• Perform usability testing and analyze results to provide practical recommendations.
• Effectively communicate research outcomes to stakeholders from technical and non-technical backgrounds.
• Transform research data into comprehensive user journeys, process flows, wireframes, and interactive prototypes.
• Create polished, high-fidelity user interfaces using Figma software.
• Engage closely with engineering teams to ensure accurate implementation of designs.
• Continuously refine designs based on feedback from stakeholders and usability tests.
• Establish and nurture trusting partnerships across business, product, and technology departments to align goals and constraints.
• Advocate for UX excellence by facilitating effective collaboration and alignment in a multifunctional environment.

Qualifications

• At least 10 years of experience in UX design within enterprise settings.
• Proven track record managing UX projects end-to-end from research through deployment.
• Strong expertise in qualitative research methodologies, including interviews, workshop facilitation, usability assessments, and synthesis of findings.
• Advanced skills in Figma for producing user flows, wireframes, prototypes, and detailed UI layouts.
• Effective collaboration experience with engineering teams during design implementation.
• Excellent communication, presentation, and facilitation capabilities.
• Self-starter able to work independently without constant supervision.
• Specialized experience in designing internal corporate applications.
• Background in Financial Services or FinTech sectors highly preferred.
• Experience navigating large, matrixed organizations and balancing business priorities with technical feasibility.
• Ability to influence stakeholders and support organizational change through collaborative design approaches.