Senior Sales Operations Specialist

Role overview

The Senior Sales Operations Specialist supports the commercial team by improving processes, maintaining accurate sales data, building reports, administering CRM tools, and tracking performance. The position is focused on helping the sales function run efficiently through reliable analytics, well-structured dashboards, and operational support for key initiatives.

Key responsibilities

• Keep sales information accurate and up to date across the CRM and related systems.
• Build daily, weekly, and monthly dashboards and performance reports for sales leadership.
• Review sales trends, KPIs, forecasts, and pipeline health to turn data into practical recommendations.
• Assist with forecasting, target planning, and territory allocation.
• Track sales workflows and identify opportunities to automate tasks and improve efficiency.
• Work closely with Sales, Finance, HR, and other teams to support smooth day-to-day operations.
• Help validate commission calculations, incentive payments, and overall sales performance metrics.
• Prepare and maintain SOPs, operational documents, and sales process guidelines.
• Coordinate sales-related projects, business initiatives, and system upgrades.
• Ensure sales activities follow internal policies and governance requirements.
• Train sales staff on CRM usage and reporting tools, and provide ongoing support.
• Take on additional duties as assigned by management.

Requirements

• A bachelor’s degree in Business Administration, Sales, Marketing, Finance, or a similar discipline is required.
• 4 to 7 years of experience in Sales Operations, Business Operations, Commercial Excellence, or an equivalent role is expected.
• Strong ability to analyze data and prepare reports.
• Advanced skills in Microsoft Excel and PowerPoint.
• Hands-on experience with CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot, along with ERP systems.
• Exposure to Power BI or comparable business intelligence tools is an advantage.
• Excellent communication, issue-solving, and stakeholder coordination skills.
• High attention to detail and the ability to handle several priorities at once.

Additional information

This role is based in Riyadh, Saudi Arabia and is a full-time, on-site position. No salary, start date, application deadline, number of openings, or internship duration was specified.

Key competencies

• Sales operations
• Performance reporting
• CRM administration
• Business intelligence
• Data analysis
• Process improvement
• Forecasting and planning
• KPI tracking
• Cross-functional collaboration
• Problem solving
• Time management
• Continuous improvement