Senior Project Manager - Government IT Projects

About NCS

NCS is a premier AI technology services provider with a workforce of approximately 15,000 employees across the Asia Pacific region. As a subsidiary of the Singtel Group, NCS leverages a network of global partners to enhance agility and AI competencies across a spectrum of industries. The company is committed to transforming technology services by integrating AI with digital resilience to generate measurable business outcomes.

Role Overview

The Senior Project Manager will lead the planning and execution of large-scale IT projects ensuring quality deliverables, adherence to scope, and punctual completion while conforming to organizational standards and client requirements.

Key Responsibilities

• Collaborate with various stakeholders including users and management to collect and document comprehensive project requirements within a distributed enterprise environment.
• Develop detailed project plans, risk management strategies, milestones, and deliverables in coordination with business users and technical architects/designers.
• Oversee daily project execution managing budget, schedules, manpower, and quality benchmarks.
• Control project scope and oversee change management processes effectively.
• Escalate critical issues such as delays, scope changes, resource needs, and integration challenges to senior project leadership.
• Coordinate integration of hardware, software installations, testing, business process redesign, application development, migration, and data conversion to ensure seamless delivery.
• Identify and monitor critical project paths, manage dependencies among tasks, and adjust schedules to meet deadlines.
• Allocate and manage project resources including personnel, equipment, and logistical support to complete projects within allocated budgets.
• Review and ensure all project documentation complies with quality standards and client expectations to reduce rework and prevent failures.
• Conduct resource planning, performance evaluations, and post-project assessments to enhance delivery effectiveness.

Customer and Vendor Relations

• Negotiate resource commitments with vendors and cross-functional teams across project phases.
• Cultivate strong relationships with users, technical teams, and management to address system implementation challenges.
• Manage contracts and relationships with subcontractors efficiently.
• Discuss change requests, negotiate efforts and schedules with clients, prioritizing changes based on business impact.
• Ensure transparent, timely communication regarding project matters with customers.

Business Development

• Identify opportunities for service improvements or expansion proactively and collaborate with Account Managers to develop these prospects.
• Participate actively in pre-sales activities to support business growth.

Team Leadership

• Coordinate team activities to ensure task completion timelines are met effectively.
• Assign tasks clearly and provide specific guidance and objectives to team members.
• Lead the project team by providing comprehensive analysis for proposed enhancements considering benefits and costs.
• Communicate business priorities and system requirements precisely to team members.
• Engage in leadership roles, offering feedback and coaching to foster professional development.
• Monitor team performance continuously, championing performance improvement through leadership and support.

Qualifications and Requirements

• Minimum 5 to 7 years’ experience managing IT projects across varied organizations.
• Proven track record in the development, implementation, and maintenance of information technology projects.
• Degree qualification in Information Systems or an equivalent field.
• Self-driven with a positive mindset, creative problem-solver with excellent communication, negotiation, presentation, and interpersonal abilities including strong persuasion skills.
• Demonstrated ability to build and sustain respectful, trusting relationships.
• Fluent English proficiency, both verbal and written.
• Willingness to travel as the job requires.

Additional Information

NCS embraces core values summarized by AEIOU — Adventure, Excellence, Integrity, Ownership, and Unity. The company seeks professionals who embody these principles professionally and personally. NCS is devoted to maximizing client value, developing its people, and creating future-ready solutions. We collectively strive to achieve outstanding outcomes.

Security Notice

Please be vigilant against fraudulent recruitment communications claiming to be from NCS. Official correspondence only comes from verified corporate email addresses ending with @ncs.com.sg. Watch for suspicious emails with misspelled or appended domain names. Verify any doubtful communication by contacting NCS directly at reachus@ncs.com.sg.