Senior Product Manager

About the Company

The company builds technology that helps retailers confront theft and organised retail crime, a worldwide issue valued at roughly $150 billion. The problem is increasingly coordinated and creates risk for workers, retailers, and communities every day.

Established in New Zealand 12 years ago, the business now works with major retailers across the US, Canada, Australia, New Zealand, and the UK. Its platform connects people and intelligence to help reduce crime through technology designed for positive impact.

The organisation’s stated mission is to cut violent retail crime by 50% within five years. It is also actively exploring responsible AI adoption to improve detection of trends, customer support, and internal workflows, while keeping ethical use and safety front and centre.

The Role

As Senior Product Manager, you will own product growth, strategy, and delivery. The role involves turning data into useful insights and identifying practical, responsible ways to use AI so the product continues to deliver strong customer outcomes.

The team values product managers who deeply understand users, how they interact with the product, and how they experience it. You will work closely with design and engineering, embedded within cross-functional teams to ensure the product solves the right problems.

Key Responsibilities

You will be expected to:

• Work directly with customers and key partners to build a clear understanding of their problems, pain points, and opportunities for insight, while consistently representing the customer perspective across the product journey.
• Partner with stakeholders to shape product strategy, align it with customer needs and company goals, and take ownership of the vision and roadmap for your product areas.
• Support high-quality product delivery at pace by collaborating with engineering, design, data, and commercial teams, balancing technical constraints with customer and business value, and contributing to go-to-market execution to drive adoption.
• Guide strategic decisions that improve product-market fit, scalability, value creation, and ROI, while keeping a close eye on commercial performance and shifts in the competitive market.
• Monitor industry developments and emerging technologies, and use that awareness to keep products innovative and competitive.
• Spot opportunities to apply AI and advanced analytics in a safe, sensible, and high-impact way, working across teams to support ethical AI practices.
• Set and track product metrics, then share progress, outcomes, and lessons learned with stakeholders and the broader business.
• Coach and mentor team members, especially other product managers, to help lift overall team capability.

The role reports to Chardi Taylor, Director of Product Management.

The hiring manager shares that their background includes moving from South Africa to New Zealand five years ago, with a career centred on product leadership, strategy, team coaching, and building useful products. They enjoy working with capable, motivated people, solving complex problems, and creating meaningful community impact, as well as spending time outdoors, attending Product Aotearoa events, and enjoying games and friendly competition.

Requirements

To be successful in this role, you should have:

• A strong history of launching and delivering high-quality B2B SaaS products.
• A customer-first approach to roadmap planning and product building, with an eye on both current needs and future expectations.
• The ability to think strategically while also staying hands-on and getting work done when needed.
• Experience innovating with newer technologies, including AI and machine learning.
• Confidence using data to identify improvement areas and shape product direction.
• Proven capability in contributing to and driving product strategy.
• Strong commercial understanding and the ability to influence the financial performance of a product.
• Experience coaching or mentoring other product managers, whether inside or outside your company.
• A track record of shipping products quickly without compromising quality.
• Excellent verbal and written communication skills, along with empathy, social awareness, and the ability to tailor messages to different audiences.
• A proactive, organised, action-oriented mindset with strong follow-through.

Nice to Have

• Experience building products for global audiences, ideally with distributed teams across multiple regions and time zones.
• Experience creating product features that convert data into actionable insights, including use of analytics tools such as PowerBI, Tableau, or Looker, or using LLMs for summaries and contextual recommendations.
• Understanding of machine learning approaches and their use cases, including traditional models, large language models, and image-based models.
• Experience working with partner service providers and understanding their operational model to create better customer value.

Benefits

The role includes a competitive salary between NZ$145,000 and NZ$170,000 depending on experience, plus the chance to own equity through an employee share scheme.

The company offers a flexible, outcome-focused environment that supports a healthy work-life blend. Team members also get Friday afternoons off at full pay.

Health coverage includes 100% of an individual nib insurance plan. The company also supports wellbeing through Wellness Days and up to $750 for expert sessions each year.

Family support includes paid parental leave from day one: 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy.

Employees are also encouraged to grow through courses, conferences, and events, and can enjoy regular team lunches and social events, typically held during work hours.

Application Notes

Candidates who are interested in the mission and have relevant experience are encouraged to apply. Those who feel close to the requirements, even if they do not meet every point, are also encouraged to submit an application.

A cover letter is requested as part of the application. It is optional, though encouraged, because it helps explain what attracted you to the role and why you want to join the company. Applicants can expect an acknowledgement after applying, and support will be available for any questions or accessibility needs.

Equal Opportunity

The company says it values diversity and inclusion and welcomes applications from people of all backgrounds, regardless of race, gender, sexual orientation, family status, religion, ethnicity, national origin, disability, veteran status, or age.