Senior Product Manager - Mobility

About M-KOPA Mobility

M-KOPA Mobility is dedicated to making clean and affordable transportation accessible to everyday people across Africa. Utilizing an asset financing model, the company provides motorcycles and electric vehicles to riders and entrepreneurs who would otherwise lack ownership opportunities. This approach empowers users to increase their earnings, gain mobility, and improve their livelihoods. As a team, M-KOPA Mobility combines startup agility with the robust resources and data capabilities of a leading African fintech company, constantly innovating infrastructure, technology, and customer experiences to scale sustainable mobility throughout Kenya and beyond.

Role Overview

The Senior Product Manager will lead the strategy, development, and continuous improvement of software, data products, critical engineering systems, business processes, and business intelligence supporting M-KOPA's Electric Vehicle financing division. The role demands collaboration with cross-functional teams including engineers, analytics engineers, and commercial stakeholders across multiple countries. It involves driving enhancements in product capabilities that deliver tangible benefits to customers and the business.

Key Responsibilities

• Oversee the strategic direction and evolution of software and data products underpinning electric vehicle financing operations.
• Collaborate closely with engineering teams to enhance product functionality and drive continuous value delivery.
• Partner with analytics engineers to define and fulfill internal reporting and data visualization requirements within the eMobility sector.
• Gather user feedback from customers and customer care teams to identify pain points and enhance the customer experience and product offering.
• Conduct data analysis to monitor business performance and uncover opportunities for new products or process improvements.

Candidate Requirements

• At least four years of experience in product management roles.
• Strong analytical and technical proficiency, capable of performing complex data analyses independently.
• Demonstrable problem-solving skills applied to technical or analytical challenges.
• Experience working with diverse, distributed teams spanning multiple countries.
• Excellent interpersonal, communication, and collaborative abilities.
• Background in developing backend or API-first products.
• Experience managing B2C products.
• Familiarity with IoT products and remote device management best practices.
• Understanding of SaaS CRM integrations with custom software solutions.
• Proven experience employing agile methodologies and leading cross-functional teams.
• Data-driven decision-making mindset and strategic planning experience.

Location and Working Conditions

This position is primarily hybrid, based in Nairobi, Kenya, with some moderate travel anticipated. Candidates must reside in Kenya or be willing to relocate upon selection.

Additional Information

M-KOPA values diversity and inclusion, encouraging applications from women, minorities, and individuals with disabilities. The company adheres to fair labor standards, prohibiting forced or child labor, respecting legal working age requirements, and championing voluntary employment agreements without coercion. M-KOPA does not request any payments or fees during the hiring process. Applications are reviewed on a rolling basis; early closure of the vacancy is possible if a suitable candidate emerges.

Successful candidates will undergo pre-employment background checks covering criminal records, identity, academic credentials, employment history, and references.

Why Join M-KOPA?

M-KOPA invests in employee growth through diverse development programs, coaching, and hands-on training. The company fosters well-being and flexibility while supporting personal career journeys. Recognized multiple times by the Financial Times, CNBC, and TIME100 among Africa's top and globally influential fintech companies, M-KOPA has reached over 10 million customers, unlocking $2 billion in credit and financing more than 10,000 e-bikes in Kenya.