Senior Product Manager - Core Identity Governance & Administration (IGA)

About the Role

C1.ai delivers a universal control plane fueling the agentic enterprise by managing access and identity across myriad connected systems. Our platform enables humans and AI agents alike to understand and securely govern permissions and activities across SaaS, infrastructure, internal tools, and AI-driven workflows.

This role is pivotal to driving the direction and evolution of core components within our Identity Governance & Administration (IGA) platform, a mature enterprise-level software solution. You'll collaborate intimately with customers, Customer Success teams, and Engineering to enhance functionality, refine workflows, and address complex identity challenges faced by organizations.

Key Responsibilities

• Direct ownership of a primary segment within the IGA product, steering strategy, roadmap priorities, and ensuring high-quality customer outcomes.
• Collaborate extensively with Engineering, Customer Success, Support, and Sales teams to identify and prioritize customer needs, manage escalations, and elevate product reliability and usability.
• Analyze customer feedback, product usage, and market trends to formulate well-defined product enhancements balancing impact, technical factors, and strategic vision.
• Make judicious decisions on balancing feature rollouts, technical debt reduction, scalability, and operational improvements.
• Create precise product specifications and define success metrics so engineering teams can deliver robust and effective solutions.
• Work cross-functionally with Design, Engineering, Go-to-Market, and Customer Success to release new features and boost customer engagement.
• Continuously monitor product health using qualitative feedback, adoption data, and business performance indicators to guide future initiatives.
• Act as the subject matter expert and communicate roadmap priorities, tradeoffs, and strategic direction to internal and external stakeholders.

Qualifications

• Minimum of five years' experience in product management, focused on building and scaling enterprise SaaS products, ideally within cybersecurity, identity, or infrastructure domains.
• In-depth knowledge of Identity Governance & Administration (IGA), Identity and Access Management (IAM), privileged access, authentication, authorization, or related security technologies.
• Proven experience managing mature product areas with a balance between customer demands, strategic development, platform robustness, and operational discipline.
• Excellent product judgment with a record of prioritizing complex customer needs alongside technical and business considerations.
• Experience working collaboratively with Customer Success and Engineering teams to resolve customer issues and deliver measurable value.
• Strong data-driven approach utilizing both qualitative insights and quantitative product metrics to inform product decisions.
• Ownership mindset and ability to adapt and thrive in a dynamic, fast-paced environment.
• Outstanding communication skills, capable of influencing both technical and non-technical audiences including design, engineering, go-to-market teams, and executive leadership.
• Commitment to product quality and exceptional customer experience beyond simply delivering features.
• Alignment with company values emphasizing deliberation, kindness, customer trust, empowerment, and adaptability.

Compensation and Hiring Philosophy

The salary for this position ranges from $180,000 to $210,000 annually. Our hiring approach values both excellence and perseverance; while candidates need not meet every requirement perfectly, passion and a willingness to grow within our fast-evolving environment are essential.

Equal Opportunity Statement

C1.ai is dedicated to equal employment opportunity and considers qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.