Senior Partnership Manager

Role overview

Ten Lifestyle Group is a global leader in lifestyle management and concierge services, supported by an international office network and a workforce of more than 1,000 people. The company combines a proprietary, technology-driven platform with the expertise of highly trained lifestyle managers to deliver premium service to members around the world. The business is expanding rapidly and is focused on innovation, service improvement, and creating better experiences for millions of members.

The Senior Partnership Manager role is based in Riyadh and focuses on building and managing partnerships that create exceptional benefits and experiences for members while also generating value for corporate partners. The position plays an important part in commercial growth, member satisfaction, and strong NPS performance.

Partnership development and management

• Build and secure important regional partnerships, with approximately 70% focused on travel and the remaining 30% across dining, entertainment, and retail.
• Negotiate attractive rates, offers, and event opportunities that increase value for members.
• Develop long-term partner relationships that support sustainable growth and repeat success.
• Review partner performance regularly to maintain a consistently high standard of service.

Market analysis and strategy execution

• Keep track of industry trends and competitor activity so partnerships remain current and competitive.
• Study redemption data and member demand to improve partnership strategy.
• Recommend and implement new approaches that improve member satisfaction, corporate revenue, and operational efficiency.

Cross-functional collaboration

• Partner with marketing and content teams to increase visibility for partnerships and boost member engagement.
• Assist client services and business development teams with client-related requests and new business proposals.
• Share effective practices and process improvements across teams and regions.

Performance tracking and optimization

• Monitor and report on partnership-related objectives and key results (OKRs).
• Use data analysis to strengthen partnership offerings and improve member experiences.
• Continuously adjust methods based on feedback and performance results.

Requirements

• Background in the travel industry.
• Previous experience sourcing and securing partnerships in Saudi Arabia.
• Strong verbal and written communication skills, with the ability to work effectively with internal and external stakeholders.
• Strong attention to detail and the ability to manage several priorities at once.
• Knowledge of OTA distribution, wholesaler net rates, concierge operations, and luxury service models.
• Comfortable using Excel and reporting tools for analysis.
• Experience creating presentations for clients.
• Ability to lead new business initiatives and align them with travel proposition objectives.
• Adaptable, flexible, and able to succeed in a fast-moving environment.
• Fluency in Arabic and English.
• Role location is Riyadh, Saudi Arabia, with a 100% on-site working arrangement.

Benefits and culture

• Competitive compensation package, including salary and the Ten Loyalty Rewards program.
• Paid annual leave, plus one extra day for volunteering.
• One month of paid sabbatical leave every five years.
• Remote Working Holidays.
• Access to exclusive travel and lifestyle discounts.
• Opportunity to manage a premium international client portfolio.
• Diverse day-to-day work within an international team.
• Career growth opportunities in an agile and expanding company.
• Inclusive workplace culture that values diversity and collaboration.
• Regular performance reviews and the annual Extra Mile Awards to recognize strong contributions.
• Support for personal goals and professional development.

About the company

Ten Lifestyle Group operates a luxury concierge service for high-net-worth and ultra-high-net-worth clients, helping them organise leisure and premium travel. The company is also a certified B Corp, reflecting its commitment to positive social and environmental impact.

Diversity and hiring note

Ten values diverse perspectives, cultures, and experiences, and promotes an inclusive working environment. Hiring and progression are based on performance, capability, commitment, and business needs.

The company works only with a limited set of preferred recruitment agencies and is not accepting additional agencies at this time. It is not responsible for any fees arising from unsolicited applications.