Senior Operations Manager - Transportation Sortation Center

About the Role

Amazon is dedicated to being the most customer-focused company worldwide, distributing millions of products annually. We are looking for a Site Leader to oversee our Transportation team at a sortation center in Bengaluru. This leadership role requires managing operations, motivating teams, and maintaining high performance to meet Amazon's rigorous quality standards.

Key Responsibilities

• Establish, develop, and execute transportation workflows from fulfillment centers to sortation hubs and delivery networks.
• Recruit, train, and build a motivated workforce at sort hubs in collaboration with HR and training teams to meet operational demands.
• Ensure sufficient capacity at sites to efficiently handle peak volume periods.
• Collaborate with Finance, Delivery Stations, Fulfillment Centers, and Project teams on city operation matters.
• Conduct team member performance reviews and provide mentorship for operational excellence.
• Continuously enhance processes to uphold quality, reduce waste, and eliminate redundant activities.
• Analyze operational data to identify bottlenecks and implement improvements.
• Lead region-wide initiatives targeting safety, employee engagement, network efficiency, and cost reduction.
• Facilitate daily leadership meetings, weekly business reviews, monthly reviews, and peak preparedness discussions.
• Develop labor plans balancing cost optimization with maintaining high performance and associate satisfaction.
• Coach Operations Managers to challenge norms and drive continuous improvement cultures in partnership with central teams.
• Engage with other Site and Regional leaders to share and implement best practices.

Qualifications

• Bachelor's degree or equivalent experience; preferably with 2 or more years in a related field.

Desired Skills and Attributes

• Strong leadership and people management capabilities with an ability to adapt to changing environments.
• Excellent communication, including the ability to clearly explain goals and engage teams effectively.
• Capability to set realistic and stretch performance targets, reviewing progress and ensuring deliverables.
• Customer service orientation promoting an understanding of customer needs among the team.
• High ownership mindset, ensuring follow-through on solutions meeting customer expectations.
• Strong analytical skills to interpret data, assess risks, and identify opportunities for improvement.

Additional Information

Amazon fosters an inclusive culture supporting employees to achieve their best. Accommodations for disabilities are available throughout hiring and onboarding processes upon request.

Job Location: Bengaluru, Karnataka, India

Employment Type: Full-time, Onsite