Senior Onboarding Client Services Specialist

Overview

This role is for a partner company, which will handle applications and the rest of the hiring process. The employer is seeking a Senior Onboarding Client Services Specialist located in Ireland.

You will be part of a fast-moving, fully distributed team that supports global onboarding for employers hiring across countries. The position sits at the center of customer delivery, operational work, and collaboration with several international functions. You will support a varied client base, ranging from early-stage companies to large multinational organizations, and help them manage complex onboarding requirements. In addition to day-to-day execution, you will help refine workflows, scale best practices, and strengthen the customer experience. The role has broad impact because your work affects thousands of onboarding journeys worldwide.

What you'll do

• Manage onboarding from start to finish for international clients, making sure each workflow is compliant, efficient, and delivered to a high standard.
• Serve as the main contact for onboarding questions and provide clear, expert support to customers and internal teams.
• Design and deliver onboarding support for enterprise accounts with more complex or high-touch needs.
• Work closely with Sales, Customer Success, Operations, Payroll, Mobility, and Customer Experience teams to keep service delivery smooth.
• Take ownership of escalations and coordinate with the right teams to resolve difficult onboarding issues.
• Run and improve onboarding workflows so they stay aligned with service goals and customer experience standards.
• Track onboarding progress and make sure tasks for employees and client organizations are completed on time.
• Help maintain knowledge articles, FAQs, and process documentation that support scalable onboarding operations.
• Collect customer feedback and turn it into practical improvements for onboarding tools and processes.
• Assist with automation and process optimization efforts that reduce manual work and improve efficiency.

Requirements

• Strong background in a customer-facing role such as onboarding, client services, HR operations, or customer success.
• Good understanding of onboarding workflows, HR operations, or global employment practices; experience in EOR or SaaS settings is an added advantage.
• Demonstrated ability to coordinate multiple stakeholders and manage cross-functional work in a busy environment.
• Experience resolving customer escalations and operational issues with professionalism and accountability.
• Excellent written and verbal communication skills, with confidence in speaking with clients and internal teams.
• Comfort using SaaS tools, ticketing platforms such as Zendesk, and workflow management systems.
• Process-focused approach, with experience improving operations, introducing automation, or increasing efficiency.
• Ability to work independently in a fully remote, asynchronous, international setting.
• Strong organization and attention to detail, with the capacity to manage several onboarding cases at the same time.
• Fluency in English is required; additional languages are a plus.

Benefits

• Fully remote setup with the freedom to work from anywhere within supported regions.
• Competitive pay package based on experience and location.
• Flexible working hours in a global, asynchronous environment.
• Paid time off and a generous vacation policy.
• Health insurance and mental health support coverage, depending on location.
• Support for a home office setup or an equipment allowance.
• Learning and development budget to encourage professional growth.
• Opportunity to work with global clients across a wide range of industries and regions.
• Inclusive international culture built on trust and autonomy.
• Exposure to global HR, onboarding, and employment operations at scale.

Additional information

The hiring process is managed by the partner company, and the shortlist will be shared directly with them. Final interviews, assessments, and hiring decisions are handled by the employer’s internal team.

By applying, you agree that your personal data may be used to assess your application and shared with the hiring employer in line with applicable data protection laws, including GDPR. Your rights to access, correct, delete, or object to processing remain available.

Artificial intelligence tools may be used to help review applications, analyze resumes, assess responses, and flag potential inconsistencies, but final decisions are made by humans.