Senior Officer - Fraud Prevention & Detection

About HALA

HALA stands as a premier fintech enterprise in the MENAP region, aiming to revolutionize financial services and build the future banking framework for SMEs. The company empowers small to medium-sized enterprises by equipping them with advanced financial and technology tools. Established in 2017, HALA operates in UAE, Saudi Arabia, and Egypt through various entities such as HALA Payments and HALA Logistics, facilitating merchants in digitizing payments and managing sales and operations. HALA holds certification from the Saudi Arabian Central Bank.

Role Overview

The Senior Officer for Fraud Prevention & Detection plays a critical frontline role by carrying out comprehensive fraud prevention efforts, overseeing fraud detection operations, and conducting thorough investigations and root cause analyses. This position also serves as a subject matter expert within the detection and response team.

Key Responsibilities

• Monitor fraud alerts continuously around the clock, triaging and escalating urgent cases promptly.
• Review transactions, validate data, and analyze exceptions to manage and minimize real-time fraud risks.
• Lead fraud investigations including compiling evidence, documenting cases, and preparing detailed investigation reports.
• Analyze causes of fraud cases and contribute to the creation of lessons-learned documentation.
• Conduct vetting for employee fraud and third parties during the onboarding process.
• Keep an eye on high-risk employee activities, identifying and flagging unusual behaviors for management.
• Create and provide fraud awareness training sessions for internal employees.
• Prepare communication materials aimed at educating customers about fraud prevention.
• Evaluate fraud controls for new products and services before their market release.
• Manage whistleblowing reports including documentation and escalation.
• Maintain the fraud case management system, ensuring the integrity of evidence custody.
• Compile periodic fraud detection reports to highlight trends and new fraud techniques.
• Implement responsive measures such as notifying customers, enabling account fixes, and coordinating with law enforcement.
• Conduct proactive reviews of suspicious transactions for signs of fraud and cyber-attack patterns.

Qualifications and Experience

• Bachelor's degree in Law, Finance, Business Administration, or related field, or equivalent professional experience.
• A minimum of three to five years' experience in a similar capacity.
• Proficient with Microsoft Office applications.
• Fluency in both English and Arabic languages is essential.
• Strong familiarity with anti-fraud laws and regulations.

Core Competencies

• Intermediate level self-actualization and fulfillment skills.
• Competent team synergy and development abilities at an intermediate level.
• Intermediate entrepreneurial initiative and drive.
• Sound business acumen and diligent work ethic at the intermediate level.

Benefits and Work Environment

• An inclusive and diverse culture that supports innovation and offers flexible working options including remote, office, or hybrid setups.
• Competitive salary packages with possibilities to earn company shares.
• Strong focus on employee growth, including access to continuous training and an annual stipend for learning.
• Diverse international team spanning over 30 nationalities and 7 countries, providing rich industry experience.
• Opportunities for autonomy, mentorship, and challenging objectives that foster professional and organizational growth.
• Significant responsibility and trust are placed on employees, empowering them to take initiative and deliver optimal outcomes.