Senior Manager of Coaching Operations & Academy

About InStride Health

InStride Health is dedicated to providing specialized anxiety and OCD care for children, teens, young adults, and families. Our goal is to improve access to insurance-based treatment, enhance engagement, and optimize treatment outcomes by combining evidence-based clinical care with innovative technology to overcome issues such as provider scarcity, long wait times, challenging onboarding, and inconsistent therapy practices. We strive to be the nation's leading trusted provider of pediatric anxiety and OCD care.

Our Core Values

• Lead with compassion, treating patients and families with the kindness we expect for our own.
• Innovate smartly by leveraging technology, diverse perspectives, and creativity to fix mental health system challenges.
• Maintain humility, foster collaboration, embrace diversity, and promote a growth mindset.
• Build community by fostering belonging, mutual support, and valuing every voice.

Role Overview

The Senior Manager of Coaching Operations & Academy will enhance operational systems, workflow processes, and training frameworks for the Coaching Department. Reporting to the Senior Director of Coaching, this role focuses on infrastructure and process optimization rather than direct care delivery. Collaborating closely with Coaching Leadership and partnering with Product and Technology teams, you will design workflows, manage the Coaching Academy onboarding pipeline, and facilitate integration of AI and automation tools. This role requires leadership experience in operational management beyond direct service delivery.

Key Responsibilities

• Collaborate with Coaching leadership to develop streamlined workflows that minimize administrative challenges and boost care delivery efficiency.
• Maintain coaching tools and resources to ensure uniform and effective platform use across teams.
• Identify and resolve workflow inefficiencies to support consistent quality care.
• Guide and manage an operational lead, providing clear oversight and fostering their professional growth.
• Manage the Coach Training Academy and onboarding process to ensure timely readiness and smooth transition to independent coaching practice.
• Develop and refine learning paths, advanced skills training, and leadership development initiatives for coaches and managers.
• Monitor skills gaps and performance trends to enhance scalable training resources and ongoing learning programs.
• Sustain Academy capacity through continuous coach development, refresher courses, and progression pathways during hiring lulls.
• Create and maintain performance dashboards enabling Coach Managers to monitor team metrics effectively.
• Analyze data including audits, engagement, and workflows to detect issues and evaluate impact of process improvements.
• Provide operational data for workforce planning and capacity management.
• Work with Product and Tech teams to prioritize AI and automation tools reducing administrative burden on coaches.
• Translate technical changes into actionable processes and support coaching teams through these transitions.

Qualifications and Experience

• 3 to 5+ years in progressive management and operations in digital health, behavioral coaching, or care delivery, focusing on workflow and training optimization.
• Effective collaborative leadership skills, aligning strategic priorities with daily operations and building consensus without direct authority.
• Expertise in analyzing and redesigning complex workflows to enhance efficiency and quality.
• Proven ability to develop operational playbooks into practical training and development programs.
• Strong analytical skills with experience using dashboards, utilization statistics, and performance data to guide decisions.
• Knowledge of evidence-based behavioral change theories and experience within youth and family support contexts.
• Understanding of coaching metrics, operational excellence, and accountability management.
• Bachelor's degree in Psychology, Counseling, Social Work, or related behavioral health field required; Master's degree preferred.
• Commitment to HIPAA compliance and handling confidential information with discretion.

Compensation

The anticipated salary range for this position is $74,000 to $82,500 annually, with starting salary individually determined based on qualifications.

Why Join InStride Health

• Comprehensive benefits including 401k matching, flexible PTO, paid holidays and service days, paid sabbatical, parental leave, and health coverage from day one.
• Work in a mission-driven organization transforming pediatric mental health care.
• Opportunity to impact children and families by expanding access to proven care.
• Be a part of an expert team passionately dedicated to solving critical health challenges.
• Fully virtual work with occasional in-person retreats.

Diversity and Inclusion Commitment

We are dedicated to providing equitable clinical services to all, recognizing the importance of a diverse and inclusive team for compassionate care and sustainable success. We encourage applicants to share any personal experiences or insights beyond their CV to support this commitment.

Security Notice

Only official communications from InStride Health will originate from our verified email domain. We do not request sensitive personal information during hiring. Contact our recruitment team directly to verify offers or communications if in doubt.