Senior Manager - Distributed and In-House Services Business Analysis

About QNB Group

Founded in 1964 as Qatar's first locally owned commercial bank, QNB Group has evolved into the leading banking institution in the Middle East and Africa, with operations in over 31 countries spanning three continents. Employing more than 28,000 professionals, it serves up to 20 million customers through 1,000 branches and an extensive ATM network of 4,300 machines. The bank holds high credit ratings from major agencies like Standard & Poor's (A), Moody's (Aa3), and Fitch (A+), and has garnered multiple international awards. Recognized as the most valuable bank brand in its region by Brand Finance Magazine, QNB is also active in community support, sponsoring educational, social, and sporting initiatives.

Job Purpose

This leadership role entails managing and supervising projects and development teams focusing on In-House and Distributed Applications. The role includes selecting optimal development platforms and ensuring the implementation of user requirements through modern, effective IT tools.

Key Duties and Responsibilities

• Analyze software and application changes to ensure alignment with QNB's long-term strategies and financial plans.
• Design, implement, document, and develop applications within set budgets and timelines.
• Establish KPIs and implement best practices for system analysis of in-house and distributed applications.
• Drive cost efficiency and productivity improvements to optimize resource utilization and reduce waste.
• Operate within delegated authority limits.
• Collaborate with business units to understand and fulfill their information requirements promptly.
• Respond effectively to customer queries regarding bank products and provide suitable solutions.
• Adhere to SLAs to improve turnaround times with internal departments.
• Build and sustain strong relationships across departments to meet organizational goals.
• Provide accurate and timely data to auditors, compliance, financial control, and risk teams.
• Develop new applications according to user needs and designated plans.
• Identify and fix software bugs and perform unit testing to ensure correct program functionality.
• Conduct thorough testing and trial runs of software to verify output accuracy and correct instructions.
• Document programs comprehensively, including code comments to facilitate understanding and maintenance.
• Revise and expand existing programs to enhance efficiency or meet new requirements.
• Produce and refine programs based on workflow charts, logical operations, and knowledge of computing and subject matter.
• Create user manuals and guidance documentation.
• Investigate performance of networked systems and hardware in executing program instructions.
• Prepare detailed workflow diagrams to translate inputs and processes into computer language instructions.
• Maintain software systems through analysis and programming activities.
• Work with operators and system analysts to troubleshoot operational issues.
• Comply with QNB's standards and IT policies.
• Utilize object-oriented programming, client/server development, and multimedia/internet technologies.
• Maintain information security in line with ISO 27001 standards within Data Centre operations.
• Fully comprehend user requirements as detailed by business analysts.
• Apply system design principles and data dictionary concepts to create comprehensive applications.
• Follow the organization's software development lifecycle methodologies.
• Identify areas for own professional growth and seek development opportunities.
• Stay updated with latest advancements in the field.

Educational and Experience Requirements

• Bachelor's degree in Computer Science or related field.
• Minimum of 8 years' experience within financial services, specializing in web or mobile application development.
• Proficient knowledge of .Net framework and Oracle PL/SQL.
• Capability to analyze and enhance the architecture of existing systems to comply with current industry standards.
• Experience designing secure, scalable, end-to-end software for complex solutions.
• Training and certifications in system technologies, programming, and financial software.
• Specialized courses in IT security architecture focused on web applications.

Additional Information

• Applicants must submit the following documents: Resume/CV, Passport, Educational Certificates, Qatar ID (front and back), and Birth Certificate.