- Experience
- 10+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Eligibility
- Candidates with extensive corporate banking KYC experience, team leadership experience, and the ability to work with English and Chinese documentation are suitable for this role.
- Resume
- Required to apply
Where you'll work
Job description
About the role
ANEXT Bank is building banking services that help SMEs access finance in a simpler, safer, and more effective way. As a regulated digital wholesale bank in Singapore, the organization is focused on ongoing innovation and service improvement.
The bank is looking for an experienced Team Lead for Post-Onboarding KYC Operations in Singapore. This person will act as the accountable owner for KYC activities after customer onboarding, including outreach, scheduled reviews, trigger-based reviews, and customer exits. The role reports to the KYC Operations Lead and works closely with FCC, Risk, Legal, Business, and Technology teams to support the bank’s growth while maintaining strong control standards.
Responsibilities
- Partner with internal stakeholders to support the bank’s growth plans from end to end.
- Develop the KYC Operations function by strengthening systems, workflows, and team capabilities, including initiatives that improve efficiency through AI adoption.
- Lead continuous improvement across the customer lifecycle to maintain a consistent and high-quality service experience.
- Manage KYC activities against agreed OKRs, SLAs, and KPIs, including oversight of local and offshore teams and the provision of coaching and training where needed.
- Advise internal teams on regulations, requirements, and processes for new customer segments, product launches, and expansion into existing or new markets, including KYC and regulatory classifications such as FATCA and CRS.
- Recruit, develop, and strengthen a highly capable team of customer-facing KYC specialists.
- Encourage and inspire the team while raising performance standards across KYC Operations.
- Keep customer experience central to all operational decisions and team practices.
- Promote agile working practices across the team and the wider bank.
- Break down complex issues and work with stakeholders to deliver practical, strategically aligned solutions.
- Build strong working relationships with FCC, Risk, Business, Tech, and Operations partners.
Requirements
- At least 10 years of direct experience in customer-facing KYC services for corporate banking clients, along with prior people management experience.
- Strong knowledge of customer due diligence and product fulfilment, including the ability to design effective controls throughout the customer lifecycle.
- Excellent English and Chinese communication skills, both spoken and written, to handle Chinese-language documents.
- Strong planning and prioritisation skills, with the ability to meet deadlines and deliver commitments with limited supervision.
- Experience leading both local and offshore operations teams and a history of achieving KPIs and SLAs.
- Entrepreneurial approach with the ability to solve challenges through creative and innovative thinking.
- Energy and resilience to perform well in a fast-moving environment.
- Strong stakeholder management and influencing skills, with the ability to communicate effectively across all levels.
- Customer-first mindset and a strong focus on improving the client experience through systems and processes.
- Proactive attitude toward generating ideas and driving ongoing service enhancements.
- Commitment to continuous learning and professional development.
What this role involves
You will oversee post-onboarding KYC operations for corporate banking customers, guide a team of specialists, and help shape better processes, controls, and service outcomes as the bank expands.
About the bank
ANEXT Bank is positioned as a digital wholesale bank in Singapore, serving SMEs with a focus on simpler, safer, and more rewarding financial services.