Senior Key Account Manager - Health & Benefits (Western Region)

Overview

The Senior Key Account Manager will lead and expand the Health & Benefits portfolio across the Western Region from Jeddah, Saudi Arabia, managing a portfolio of strategic clients. This role's focus includes client retention, business growth, service excellence, and team leadership ensuring the delivery of outstanding H&B solutions aligned with organizational goals.

Key Responsibilities

• Oversee and nurture strategic Health & Benefits client portfolios.
• Build and sustain strong relationships with key stakeholders and decision-makers.
• Lead negotiations for renewals and design strategies to maximize client retention.
• Identify and capitalize on opportunities for cross-selling and upselling of services.
• Serve as the primary point of escalation for complex client issues, ensuring swift resolutions.
• Support execution of regional and business strategies aligned with organizational objectives.
• Monitor portfolio performance to meet revenue, retention, and profitability goals.
• Guarantee consistent service standards across client accounts in the region.
• Lead, coach, and develop Account Managers, Handlers, and client service teams to foster a performance-oriented culture.
• Drive team engagement, performance assessments, and succession planning activities.
• Assist with engaging prospective clients and contributing to tender presentations and submissions.
• Develop growth strategies for key accounts to meet regional revenue objectives.
• Ensure exceptional client service delivery and conduct periodic strategic business reviews.
• Collaborate with insurers, service providers, and internal departments for efficient client solutions.
• Represent the company at key client meetings and industry events.
• Maintain compliance with company policies and regulatory standards, supporting audits as required.

Requirements

• Bachelor’s degree in Business, Finance, Insurance, Human Resources, or related fields.
• Extensive experience in employee benefits, health insurance, benefits consulting, or brokerage.
• Proven leadership experience with responsibility for coaching and developing teams.
• Strong knowledge of the Saudi Arabian health insurance and employee benefits market.
• Ability to manage senior-level client relationships and navigate complex stakeholder environments.
• Excellent commercial, analytical, and negotiation skills.
• Fluent English communication skills; Arabic language proficiency is a plus.

Skills and Competencies

• Client orientation and focus.
• Leadership and team coaching abilities.
• Commercial insight and strategic thinking.
• Relationship building and stakeholder management.
• Collaboration skills and influencing capabilities.
• Effective planning, organizing, and decision-making skills.
• Problem-solving and operational management aptitude.

Performance Metrics

• Achievement of targeted revenue growth and client retention rates.
• Strong client satisfaction and robust relationship management.
• High levels of team engagement and development progress.
• Consistent delivery of excellent service and operational excellence.
• Compliance with governance, regulatory requirements, and risk management standards.
• Successful business development and acquisition of new opportunities.
• Effective insurer and market relationship management.

Additional Information

This position is based in Saudi Arabia and adheres to local labor laws and regulations. The company offers a comprehensive benefits package and a supportive work environment that promotes professional growth and employee wellbeing.

Company Background

Aon is a leading global professional services firm dedicated to shaping better decision-making that protects and enriches lives worldwide. The Health & Benefits team focuses on designing and managing employee benefit programs that enhance workforce well-being and employer value through data-driven insights and innovative solutions.