Senior Jira Service Management (JSM) Architect

Role overview

Algoleap Technologies is seeking a senior Jira Service Management architect and implementation consultant who can handle both solution design and hands-on delivery for an enterprise engagement.

Assessment and discovery

• Evaluate the current Jira Service Management environment and document the existing state.
• Collect and analyze business as well as technical requirements.
• Identify gaps in process, automation, integrations, and asset management.

Solution architecture

• Design the target-state JSM architecture.
• Define the implementation strategy and the testing approach.
• Prepare detailed design documents and the deployment plan.

Integration and automation

• Plan and build integrations with Kyndryl systems such as Service Desk and Field Services.
• Design integrations with HPE Core Services platforms.
• Improve workflow automation and streamline service management processes.

Platform enhancement

• Strengthen KRAMIT and asset management capabilities inside the current JSM instance.
• Improve configuration, CMDB and asset relationships, reporting, and governance.

Implementation and delivery

• Collaborate closely with the KiwiRail team to deliver the future-state solution.
• Execute the test plan and validate results.
• Fix implementation issues and support a successful rollout.

Transition and documentation

• Transfer the solution to BAU support teams after implementation.
• Create design documents, implementation records, and test outcome reports.

Skills and experience needed

The role requires more than Jira administration alone; the selected professional should be able to act as a solution architect with strong integration and automation capability.

• Strong hands-on experience with Jira Service Management architecture and administration.
• Deep understanding of ITSM processes including incident, problem, change, request, and asset management.
• Proven solution architecture background.
• Experience with API-led integrations.
• Ability to automate workflows and optimize service management operations.
• Practical knowledge of Jira Assets, formerly Insight.
• Capability to gather requirements and convert them into solution designs.
• Experience in test planning and execution.
• Client-facing consulting experience.
• Exposure to enterprise integrations with service desk and field service platforms.
• Background in asset and configuration management, including CMDB work.
• Experience on large-scale JSM transformation programs.

Eligibility

Any graduate can apply.

Additional notes

The role is based in Hyderabad, India. No salary, stipend, number of openings, or start date was provided in the source.