Senior HR Business Partner

About the Company and Role

Located in the San Francisco Bay Area, a leading fintech company specializing in payment tokenization is seeking a Senior HR Business Partner. This role plays a critical part in partnering with leadership and employees, driving people strategies, and supporting various technical and business teams including Engineering, Product, Infrastructure, and Go-to-Market.

Key Responsibilities

• Develop a thorough understanding of assigned teams’ objectives and environment to provide insightful business partnership focused on organizational design, role clarity, team effectiveness, workforce planning, structure, and talent management priorities.
• Function as a primary resource for managers and employees by coaching on performance management, conflict resolution, attendance, accommodations, leaves, conduct, employee relations, and conducting fair investigations in collaboration with legal when needed.
• Lead talent-related processes including performance evaluations, goal-setting, succession planning, talent reviews, development, promotions, and corrective actions, aiming to improve feedback quality and make informed talent decisions.
• Collaborate with People leadership and Finance on compensation, job leveling, pay decisions, promotions, and retention strategies, ensuring consistency in application of frameworks and identifying where calibration or guidance is necessary.
• Plan and implement organizational changes such as restructures and leadership transitions, ensuring proper communication, documentation, and sensitivity to employee experiences. Manage compliant offboarding and termination procedures.
• Enhance employee experience and culture by maintaining ongoing listening efforts through check-ins, office hours, focus groups, and targeted outreach, differentiating between individual and systemic issues and advising leaders on actionable steps.
• Translate company-wide HR programs and policies into effective execution at the team level, working alongside People Operations and Recruiting on hiring, onboarding, engagement, mobility, leaves, and offboarding, while improving unclear processes.
• Use people data and qualitative insights to identify trends in attrition, engagement, performance, and organizational health, delivering clear recommendations while upholding confidentiality and consistent practices.

Candidate Requirements

• Over 7 years of progressive human resources experience, including significant roles as HR Business Partner or generalist supporting leaders and employees.
• Proven expertise advising senior leaders and coaching managers on complex employee relations, performance issues, organizational design, and talent decisions.
• Solid understanding of California and multi-state employment laws, with sound judgment to seek specialized legal advice when necessary.
• Experience leading or significantly contributing to core HR processes such as performance management, compensation planning, promotions, talent reviews, employee engagement, and workforce planning.
• Strong business insight and analytical capabilities, able to link employee data and feedback to business priorities and provide actionable recommendations.
• Exceptional communication and facilitation skills adaptable to all organizational levels from employees to executives.
• High levels of discretion, sound judgment, and consistency managing confidential and critical HR matters.
• Practical and humble approach; well-organized, responsive, comfortable with ambiguity, and able to balance strategic counsel with detailed execution.
• Familiarity with workforce planning and headcount management processes.

Success Metrics

• Timely and well-grounded advice to leaders leading to enhanced managerial capability.
• Consistent, respectful, and prompt handling of employee issues with thorough documentation.
• Improved calibration of talent, performance, compensation, and organizational decisions supported by data and clear frameworks.
• Effective implementation of people programs within teams with sound cross-department collaboration and clear ownership.
• Early detection and practical handling of organizational risks and employee feedback trends.

Compensation and Benefits

• Annual salary between 120000 and 155000 USD.
• Flexible working hours and paid time off.
• Comprehensive health insurance.
• Stock options in the company.
• 401(k) retirement plan with 4% employer match and immediate vesting (US-based employees only).
• Life and disability insurance coverage.
• Pre-tax flexible spending accounts for healthcare and dependent care (US employees only).
• Global parental leave benefits.
• Employee Assistance Program.
• Home internet reimbursement and new hire home office setup allowance.
• Reimbursement for professional development courses.

Work Environment and Additional Information

This role offers a hybrid remote-first work arrangement targeting candidates within 30 miles of company offices in the Bay Area to enable in-person collaboration as needed. The company emphasizes connection, teamwork, and the energy from on-site interactions balanced with flexible work to foster a healthy work-life balance.

The employer is an equal opportunity organization and considers applicants without discrimination based on various protected categories and complies with the San Francisco Fair Chance Ordinance regarding consideration of applicants with arrest or conviction records.

Visa sponsorship is not provided; all candidates must have legal authorization to work in the United States at hire and during employment. Temporary visa holders requiring sponsorship are ineligible.

Artificial intelligence tools may be used during the recruitment process for reviewing and assessing applications, but final hiring decisions are made by humans.