Senior Government Relations Officer

About Talabat and Role Overview

Talabat, a member of the Delivery Hero Group headquartered in Berlin and operating in about 65 countries, seeks a Senior Government Relations Officer based in Manama, Bahrain. The individual will oversee government and regulatory relationships, ensuring compliance and facilitating the expansion of Talabat's tMart and Logistics divisions.

Key Responsibilities

• Act as the main government relations liaison for both tMart and Logistics verticals, addressing operational, licensing, regulatory, labor, and other government affairs matters to maintain compliance and support business growth.
• Manage licensing, establishment, renewal, and regulatory compliance for tMart outlets, logistics operations, riders, vehicles, and facilities to ensure continuous operations.
• Coordinate with authorities like the Ministry of Interior, CID, and Traffic Directorate for official communications regarding incidents or investigations involving employees, riders, partners, or customers, representing the company as needed.
• Renew and maintain corporate licenses and registrations including Commercial Registration, Trade License, Chamber of Commerce membership, import and municipality permits essential for the company.
• Oversee activities on the LMRA portal covering work visas, renewals, cancellations, amendments, and business visa processes.
• Manage issuance and renewals of employees’ CPR cards and related certifications by liaising with government departments and municipalities.
• Administer GOSI processes including employee registration, salary updates, injury reporting, and invoice resolution.
• Manage employee driving license applications and renewals via coordination with the Ministry of Interior.
• Handle Tamkeen portal registrations, identify applicable support programs, and manage relevant documentation, approvals, and reimbursements.
• Oversee family and business visit visa processes through NPRA portal, ensuring regulatory adherence.
• Process health certificates and employee approvals with MOH, NHRA, LMRA, SIO, and other authorities.
• Coordinate regulatory permissions for campaigns, promotions, and marketing with MOIC, Consumer Protection Authority, and related bodies.
• Support customs clearance and coordinate import-export regulatory compliance when needed.
• Lead branch licensing and establishment by securing required approvals from regulatory authorities such as Ministry of Industry, municipalities, and Civil Defense Authority.
• Address consumer complaints filed with the Consumer Protection Authority, representing the company during official proceedings and ensuring amicable solutions.
• Prepare, attest, notarize, and legalize official documents, contracts, and agreements before relevant authorities, embassies, and notaries.
• Represent the company in corporate governance issues, including POAs, board resolutions, amendments, and signing authority changes.
• Coordinate government interactions involving sponsors, shareholders, and senior executives.
• Obtain all necessary government approvals related to corporate social responsibility and community engagement programs.
• Monitor and report on regulatory developments affecting company operations.
• Manage Traffic Directorate processes including vehicle registrations, permits, and licenses related to riders and logistics partners.
• Handle resolution and payment of government-issued violations, fines, and notices.
• Manage filing, renewal, and protection of trademarks and intellectual property, coordinating with relevant authorities for campaign approvals.
• Serve as the primary government affairs contact point between Talabat and Bahraini authorities.

Qualifications

• Bachelor’s degree is required.
• At least five years of relevant professional experience.
• Excellent time management capabilities.
• Strong customer service orientation.
• Effective organizational skills.
• Fluency in Arabic and English, both written and spoken.
• Proficient communication skills in verbal and written forms.
• Competence in Microsoft Excel.