Senior F&B Service Expert

About the Role

The Ritz-Carlton, Doha is looking for a Senior Food and Beverage Service Expert to help deliver exceptional dining moments in a luxury resort environment. The position is based at the West Bay Lagoon property in Doha, Qatar, and is part of the full-time, non-management team.

This role is centered on creating refined guest experiences that reflect the brand’s Gold Standards. You will go beyond routine table service by reading guest needs in advance, tailoring interactions, and ensuring every visit feels personal and memorable. In addition to guest-facing duties, the role contributes to smooth daily operations, supports service quality, and helps guide newer team members.

Property Overview

The Doha property is a long-established 5-star resort with 374 rooms and suites, restaurants recognized for quality, spa and fitness facilities, indoor and outdoor pools, a private beach, a Club Lounge, and spaces for meetings and weddings. The environment combines luxury hospitality, event service, and a strong service culture.

Key Responsibilities

• Deliver attentive, personalized service that reflects The Ritz-Carlton approach and standards.
• Welcome guests warmly, learn their preferences, and help shape memorable dining experiences.
• Handle guest questions, special requests, and concerns quickly and professionally.
• Set up, maintain, and clear dining areas according to brand requirements.
• Serve food and beverages with accuracy, efficiency, and polish.
• Maintain strong product knowledge, including menu items, ingredients, allergens, and beverage selections.
• Follow food safety, hygiene, cleanliness, and organization standards at all times.
• Support daily operations by helping keep service flowing smoothly.
• Monitor timing, table turnover, and guest satisfaction during service.
• Work in line with Marriott policies, operating procedures, and local health regulations.
• Assist with stock handling, replenishment, and inventory awareness.
• Lead by example through professional behavior and high service standards.
• Help train and onboard new colleagues when required.
• Coach junior associates and encourage a cooperative team environment.
• Protect the brand’s Gold Standards, including Credo, Motto, and Three Steps of Service.
• Maintain a polished appearance, proper grooming, and a neat workstation.

Requirements

• A diploma or degree in Hospitality Management is preferred.
• 2 to 4 years of experience in food and beverage service is required, ideally in a luxury hotel.
• Previous exposure to senior or supervisory responsibilities is an added advantage.
• Strong English communication skills are needed; additional languages are beneficial.
• Ability to work in a busy luxury hospitality setting.
• Flexible to work shifts, including weekends and public holidays.
• Must be comfortable standing and walking for long periods.
• Should be able to manage physical tasks such as lifting, carrying, pushing, pulling, bending, and reaching as part of the role.
• Professional presentation and adherence to company standards are essential.

What the Employer Offers

• A career opportunity within one of the world’s most respected luxury hospitality brands.
• Structured development support, including training guidance and growth planning.
• Opportunities for advancement within Marriott International, both locally and overseas.
• Ongoing support to help employees build their potential and achieve career goals.
• A competitive package that includes accommodation, flight tickets, transportation, meals, and additional benefits.
• Access to exclusive training and leadership development programs.
• Recognition and rewards for outstanding service.
• Preferential global rates at Marriott hotels.
• Dining and wellness discounts for employees and their families.
• Medical insurance coverage.
• HR support focused on employee success and wellbeing.

Core Values

• Commitment to luxury service excellence.
• Respectful, honest, and professional conduct.
• Strong focus on guest satisfaction.
• Alignment with company culture, service values, and standards.

Work Environment and Conditions

This is a fast-paced hospitality role in a luxury resort setting. The job involves extended periods of standing and walking, active movement across service areas, and hands-on coordination during operations. Shift patterns may include weekends and holidays.

Additional Information

Job Number: 26075663

Job Category: Food and Beverage & Culinary

Location: 1 West Bay Lagoon, Doha, Qatar

Schedule: Full Time

Remote Work: No

Position Type: Non-Management

This employer is an equal opportunity organization and welcomes applicants from diverse backgrounds. Selection is based on merit and business need, without discrimination on protected grounds.

As part of the team, you will be expected to uphold the brand’s service promise and contribute to the delivery of distinctive luxury experiences every day.