Senior Executive/Assistant Manager, Partnerships Activation (Edutainment)

About Mandai X

This position is part of Mandai X, the innovation and venture-building unit of Mandai Wildlife Group. Mandai X aims to tackle global environmental challenges by mobilizing a vast consumer base to influence positive attitudes and behaviors towards nature conservation. Leveraging more than five decades of expertise, Mandai X develops innovative ventures that harmonize commercial success, human welfare, and ecological sustainability to redefine quality of life.

Key Responsibilities

• Oversee end-to-end procurement processes for partner launches, including vendor onboarding and registration.
• Manage logistics and ensure smooth warehousing and merchandise delivery aligned with each activation event.
• Recruit, supervise, and train part-time personnel working on-site during activations.
• Monitor expenses and invoicing per partner site; generate comprehensive post-campaign reports.
• Assist in creating and updating operational playbooks, ensuring all materials comply with brand standards and visual guidelines.
• Coordinate with vendors to design and implement merchandising layouts aimed at optimizing customer purchase conversions.
• Lead project management efforts through every stage until launch, maintaining communication with vendors and internal departments, and tracking progress via milestones.
• Set up and update partner content on Contentful for each location mission as necessary.
• Produce operational and retail briefs encompassing FAQs, user journeys, and detailed guides for each activation.
• Support product development by conducting feature testing for partner launches and synthesizing survey feedback into actionable insights.
• Implement customer and partner satisfaction surveys, supporting analytics to monitor CSAT, NPS, product KPIs, OKRs, and related metrics.
• Maintain dashboards tracking total revenue and relevant key success indicators.

Qualifications

• Bachelor's degree in Business, Product Design, or a related discipline.
• Extensive knowledge of event planning and product development workflows.
• Proficiency in project management with excellent organizational skills, capable of juggling multiple priorities simultaneously.
• Strong interpersonal and negotiation abilities to efficiently manage diverse stakeholders both internally and externally.
• 5 to 8 years of direct experience managing events or activations from conception through delivery.
• Proven adaptability in startup or early-stage company environments, comfortable with limited resources and evolving information.
• Resilient and agile in dynamic settings, able to balance creative goals with pragmatic execution.
• Well-versed in visual merchandising techniques for engaging event and retail setups.
• Familiar with project management platforms such as Trello, Asana, or Monday.com and tracking milestones effectively.
• Capable of collaborating with cross-functional groups, including marketing, operations, product, and creative teams to ensure flawless activations.
• Experience with customer experience measurement tools like CSAT and NPS.
• Skilled in preparing comprehensive event briefs, FAQs, and user journey documents to facilitate smooth operations.
• Knowledgeable in CMS solutions such as Contentful and basic skills in data analytics and dashboard management.