Senior Executive - Operations

About the Company

Swiggy is one of India’s major on-demand delivery platforms, built around a technology-led logistics model and a practical, customer-focused approach to service. Operating in more than 500 cities, it works with hundreds of thousands of restaurants, supports a workforce of over 5,000 employees, and is backed by a delivery fleet of more than 2 lakh independent Delivery Executives. The platform uses strong machine learning systems and large-scale data processing to provide fast and dependable delivery experiences to millions of customers across the country.

What began in 2014 as a hyperlocal food delivery service has grown into a broader convenience platform. Along with rapid delivery for customers, the company aims to create an efficient and rewarding workplace for its employees.

Work Location

This position is based at Swiggy’s head office in Bengaluru, Karnataka, India.

Role Summary

The company is seeking a proactive and detail-driven Operations Executive to handle invoice request coordination, receivables follow-ups, customer onboarding paperwork, and day-to-day collaboration between the Sales and Finance functions. The role is centered on keeping operations running smoothly by addressing invoice concerns, tracking collections using receivable ageing reports, and managing communication across multiple brands and customers.

Responsibilities

• Submit invoice requests to the Finance team with all necessary supporting documents and approvals.
• Work with Finance to troubleshoot invoice issues, answer customer queries, and close discrepancies.
• Track outstanding receivables and routinely follow up with customers or brands using ageing reports shared by Finance.
• Drive timely recovery of dues and help close pending receivables without delays.
• Coordinate with Sales points of contact to remove operational roadblocks affecting invoicing and collections.
• Gather, check, and store the documents needed for customer onboarding, vendor creation, and compliance requirements.
• Serve as the communication link between Sales, customers, and Finance to ensure clear coordination and timely execution.
• Keep trackers updated and share status reports on pending invoices, collection progress, onboarding, and issue resolution.
• Follow operational processes closely and ensure action items are completed on time.

Requirements

• A bachelor’s degree in Commerce, Business Administration, or a related discipline.
• Working knowledge of invoicing processes and receivables follow-up.
• Strong ability to manage stakeholders and keep follow-ups on track.
• Clear communication skills along with a practical, solution-oriented approach.
• Comfortable using Microsoft Excel or Google Sheets.
• Ability to handle multiple brands or customers in a fast-moving environment.
• High attention to detail and a results-focused work style.
• Previous exposure to cross-functional coordination will be considered an advantage.

Equal Opportunity

The employer states that all qualified candidates will be considered fairly for employment regardless of race, colour, religion, sex, disability status, or any other protected characteristic under applicable law.