Senior Enterprise Account Executive – Indonesia Market

About the Role

We are looking for a highly experienced, strategically minded Senior Enterprise Account Executive to help grow enterprise business in Indonesia. This is a senior individual contributor position for a seasoned enterprise sales professional who excels at winning new logos, managing sophisticated deal cycles, and growing important strategic accounts. You will own the enterprise territory for Singapore while focusing on the Indonesian market, acting as the main point of coordination for your region. Your work will include market mapping, building relationships with senior executives, and positioning cloud-based solutions that directly support customer business priorities. The goal is to drive long-term ARR growth through both new account acquisition and expansion within existing accounts.

What You Need

• A bachelor’s degree or equivalent practical experience, along with 12 to 15 years of quota-carrying enterprise B2B SaaS sales experience; background in customer experience or fast-growing enterprise platforms is strongly preferred.
• Professional fluency in both English and Bahasa Indonesia is required, including the ability to negotiate complex legal, procurement, and commercial terms with senior leaders in Jakarta.
• A strong history of consistently surpassing enterprise targets, closing multi-year deals worth six or seven figures, and managing sales cycles that often run 6 to 12+ months.
• The ability to generate pipeline independently rather than depending only on inbound demand, with a disciplined, territory-first approach to prospecting.
• Excellent executive communication, storytelling, presentation, and negotiation skills for both in-person boardroom meetings and virtual leadership calls.
• Strong command of enterprise sales frameworks such as MEDDPICC, Challenger, or Customer-Centric Selling, plus familiarity with modern sales tools such as Salesforce, Clari, and LinkedIn Recruiter or SignalHire.
• Willingness and ability to travel regularly to Indonesia, especially Jakarta, to strengthen relationships and accelerate deal progress.

What You’ll Do

• Own and exceed quarterly and annual enterprise revenue goals by winning new Indonesian enterprise customers and expanding existing strategic accounts.
• Coordinate complex sales cycles by bringing in Solutions Engineers, Product Specialists, and Executive Sponsors to support business cases and proof-of-concepts.
• Take full responsibility for territory planning, using market intelligence, industry relationships, and sales tools to build a healthy enterprise pipeline.
• Build and maintain executive relationships with CIOs, CTOs, CFOs, and senior business leaders across major Indonesian enterprises and conglomerates.
• Run value-based sales processes over multiple months, using structured methodologies such as MEDDPICC to show return on investment and transformation impact.
• Identify cross-sell and up-sell opportunities by reviewing adoption patterns and intent signals, with the aim of increasing customer lifetime value and account profitability.
• Keep forecasting and pipeline reporting accurate, current, and data-driven within CRM systems to support reliable quarterly execution.

About Zendesk

Zendesk builds software designed to bring clarity and calm to the often complex world of customer service, helping power billions of conversations for well-known brands worldwide.

The company follows a hybrid working model, encouraging in-person collaboration at Zendesk offices around the world while still offering flexibility to work remotely for part of the week.

Additional Information

As part of its hiring process, Zendesk may use artificial intelligence or other automated decision tools to screen or evaluate applications, subject to company policy and applicable law.

Zendesk is committed to equal opportunity and inclusive hiring. Candidates and employees are considered without regard to race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other protected characteristic under applicable law.

Zendesk also provides reasonable accommodations for applicants with disabilities and disabled veterans in line with applicable federal and state requirements. If you need support with the application process, pre-employment testing, or any other part of selection, you may request accommodation through the company’s people and places contact channel.