Senior Director, Strategic Accounts

Company Overview

Rain is pioneering the future of global payments by enabling the next wave of stablecoin usability. The company supports transactions like card payments, cross-border transfers, B2B purchases, and remittances through partnerships with fintechs, neobanks, and financial institutions. Rain is backed by prominent investors including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla Capital. The company champions an open, flat organizational culture that empowers employees at all levels to contribute ideas and influence both product roadmap and company vision.

Role Summary

We are seeking an experienced Senior Director focused on managing and growing our most strategic enterprise accounts. This role demands deep relationship-building skills and hands-on involvement to ensure exceptional client servicing and revenue growth. As a pivotal figure within the account management team, the candidate will drive renewals, expansions, and quarterly business reviews (QBRs), while setting the framework for dedicated enterprise engagement at Rain.

Key Responsibilities

• Immediately embed within top-tier strategic accounts to build strong relationships
• Serve as the primary senior-level contact for stakeholders at partner organizations and internally at Rain
• Resolve cross-functional challenges efficiently by collaborating with internal teams and customizing solutions to exceed client expectations
• Identify opportunities for revenue growth through upselling, cross-selling, and leading contract renewals and expansions
• Deliver insights based on data analysis to improve product utilization and client satisfaction
• Establish and maintain the operational rhythm for enterprise account management including health reviews, escalation management, and coordination with internal and external parties
• Create a comprehensive playbook outlining best practices for enterprise servicing and relationship management
• Advocate internally to ensure top account needs influence Rain’s priority and development efforts

Required Qualifications

• Minimum 8 years experience in account management, customer success, or strategic partnerships within fintech, payments, or cryptocurrency sectors
• Proven ability managing senior executive relationships, beyond daily operational tasks
• Expertise in negotiating multifaceted commercial agreements involving legal, compliance, operational, technical, and executive stakeholders
• Capacity to succeed in a hands-on role without extensive team support from the start
• Skillful in managing escalations that require coordination with engineering, product, or compliance teams and ensuring accountability
• Experience working in both large enterprise environments and startup or high-growth companies with a focus on process improvements and scalable operations

Preferred Attributes

• Background in establishing new teams or functions rather than inheriting existing structures
• In-depth knowledge of stablecoins, cross-border payment systems, and card issuing networks
• Strong professional network across fintech, banking, payments, and financial infrastructure ecosystems

Work Environment and Benefits

• Unlimited paid time off with a minimum required 10 days off annually
• Flexible work arrangements supporting both remote and in-office attendance, with a stipend for home office setup
• Comprehensive US-based health, dental, and vision insurance plans including fully subsidized life insurance
• 401(k) retirement plan featuring a 4% company match
• Equity options available to all employees to share in company success
• Monthly wellness stipend applicable to fitness activities, massages, acupuncture, and similar health services
• Regular domestic and international team summits and offsite gatherings to foster team bonding and shared goals

Compensation

The compensation range for this role is $50,000 to $999,999 per year.