Senior Director, Product Management

About Commerce and the Role

Commerce is dedicated to enabling businesses to innovate, expand, and prosper through our open, AI-powered commerce ecosystem. As the parent group for BigCommerce, Feedonomics, and Makeswift, we provide integrated tools and systems that help companies fully leverage their data, create personalized customer experiences, and swiftly adapt to market changes. Driven by responsible AI adoption, we seek visionary team members who embrace technology to solve problems and accelerate outcomes, contributing to smarter growth on our clients' terms.

The Senior Director, Product Management is a senior-level role combining leadership and individual contribution as part of the Product Leadership team. Reporting to the SVP of Product, AI & Feedonomics, this position leads strategy, execution, and business results for a portfolio of foundational platform products. These products power internal teams' abilities to bring key offerings to market. The role requires cross-functional collaboration, governance of multi-team initiatives, and representing Product leadership in executive settings.

Portfolio Responsibilities

• Manage a portfolio of foundational platform products including APIs, documentation, and infrastructure utilized internally to deliver market-ready products.
• Oversee Data & Analytics Platform and APIs spanning BigCommerce B2C, B2B, Feedonomics, and Makeswift, supporting customer-facing analytics dashboards, agentic assistant experiences, and internal dashboards for product usage and onboarding.
• Lead the Enterprise Search Platform providing semantic, conversational, and faceted search across merchant catalogs and storefronts, enabling enhanced agent assistant capabilities.
• Own Commerce's Unified Authentication, Entitlement, and Subscription Billing systems, granting clear account entitlements and managing usage-based billing features.
• Coordinate the product relationship with Google Cloud and its teams to support Commerce initiatives across various platforms.

Leadership and Execution

• Take full accountability for portfolio P&L, strategy, development, launch phases, and ongoing adoption.
• Define product evolution governance, deprecation strategies, and modernization paths to unify efforts and boost adoption.
• Create cross-team governance frameworks and planning cadences supporting complex, multi-team programs.
• Translate corporate priorities into multi-phase product strategies with clear investment rationale and success metrics.
• Champion quality standards like Definition of Ready and Done to ensure requirement clarity and delivery consistency.
• Mentor junior product managers within the portfolio, fostering professional growth and strong product culture.
• Support commercial goals through partnership with sales and customer success teams on renewals, expansions, and roadmap communications.
• Commit to up to 30% travel, including leadership summits, monthly onsite meetings in Austin, and partner visits.

Candidate Profile

• Extensive experience (12+ years) in product management with significant time (5+ years) directing complex, multi-domain technical portfolios.
• Proven success in owning product P&L and full lifecycle from concept through sustained market adoption.
• Deep technical understanding of platform architectures, APIs, data pipelines, search systems, authentication, entitlement, and billing.
• Excellent cross-functional leadership skills aligning teams globally across Product, Engineering, Design, and Go-to-Market functions.
• Strong communication skills adept at conveying complex technical and strategic ideas clearly to executives.
• Advanced analytical skills to manage KPI frameworks and optimize portfolio prioritization and tradeoffs.
• Experience establishing governance and operating models for multi-team, multifaceted programs.
• Background in foundational/platform products serving internal and external customers is preferred.
• Skilled at mentoring product management talent and promoting modern AI-native workflows and operating practices.
• Familiarity with AI professional tools like Claude and ChatGPT.
• Experience in e-commerce, SaaS, or platform technology sectors is highly desirable.
• Ability to function across different time zones and collaborate closely with regional stakeholders.

Physical and Additional Information

This role typically involves prolonged periods of computer work and sitting. Travel requirements include up to 30%, with attendance at leadership events and onsite planning meetings in Austin, Texas.

Inclusion Statement

Commerce champions diversity and inclusion, valuing the unique backgrounds and abilities of every team member. We provide reasonable accommodations for interview participation and essential job functions to individuals with disabilities.

Important Notice

Applicants should be aware that official employment opportunities are only extended following our formal hiring process. Commerce does not issue employment offers outside official channels.