Senior Director of Operations

Role overview

The Senior Director of Operations role is a full-time remote position with FTX - AGRO, based in the United States. The position owns organization-wide operational performance and is focused on building reliable, efficient, and scalable processes that support growth and service quality.

What you will do

You will define operational priorities, track performance metrics, and make sure day-to-day plans stay aligned with broader business goals. The role involves working with leaders across functions to improve workflows, strengthen vendor and partner coordination, and advance initiatives that improve the customer experience.

In addition, you will guide and develop operations teams, manage budgets and resource allocation, and identify risks early while also spotting opportunities to improve delivery and efficiency.

Qualifications and experience

• Deep knowledge of operations leadership, including process improvement, KPI creation, and execution in a high-paced setting.
• Strong analytical ability to review data, identify root causes, build scenarios, and support informed decisions.
• Background in leading teams, coaching managers, and building a collaborative, inclusive, and high-performing environment.
• Solid budgeting capability, covering planning, expense control, and prioritizing resources effectively.
• A customer-first mindset with experience improving service processes and setting strong service standards.
• Excellent communication, stakeholder coordination, and influencing skills at multiple organizational levels.
• Prior exposure to agriculture, agritech, supply chain, or a closely related sector is highly desirable.
• A bachelor’s degree in Business, Operations, Supply Chain, or a similar discipline is required; an MBA or equivalent advanced qualification is an advantage.
• Ability to work independently in a remote setup and stay organized using digital collaboration tools.

Additional notes

This is a remote opportunity, so strong self-management, prioritization, and collaboration habits are essential. The role is designed for someone comfortable operating across distributed teams and digital workflows.