Senior Director of Operations

About the Organization

Daiwa Securities Group is a prominent financial services firm founded in 1902, headquartered in Japan and operating globally, including major markets in the United States, Europe, Asia, and Oceania. With a workforce of approximately 16,000 employees, Daiwa provides a comprehensive suite of services spanning wealth management, capital markets, securities brokerage, product development, underwriting, M&A consulting, asset management, and principal investments. The group prioritizes innovation, client satisfaction, and collaborative performance across its operations.

Position Overview

The Senior Director of Operations is a part-time remote leadership role responsible for overseeing and improving core operational workflows across diverse business units. This position plays a vital role in operational strategy development, oversees key performance measures, and implements enhancements for delivering exceptional client service while ensuring compliance and optimal resource utilization.

Key Responsibilities

• Lead operational planning and continuous improvement initiatives to enhance business processes.
• Track and analyze performance indicators to drive operational efficiencies and compliance.
• Collaborate with executive leadership on company-wide strategic planning and execution.
• Manage budget alignment, financial forecasting, and resource distribution to support objectives.
• Supervise and mentor cross-functional teams, fostering an environment of collaboration and accountability.
• Identify operational risks and new business opportunities through critical data analysis.
• Oversee the implementation of solutions aimed at driving growth and maximizing client satisfaction.

Requirements

• Significant experience in operations management, particularly with multi-site or international operations.
• Strong background in process optimization and use of decision-making analytics.
• Demonstrated leadership, coaching, and cross-departmental stakeholder management.
• Expertise in financial oversight, including budgeting, forecasting, and cost management.
• Orientation towards delivering superior customer service and driving continuous improvement initiatives.
• Prior exposure to financial services or the securities sector is highly beneficial.
• Outstanding communication abilities, capable of effectively presenting complex information.
• Comfort and proven ability to excel in a remote work setting with minimal supervision.
• Bachelor’s degree in Business, Finance, Economics, or similar; advanced credentials such as PMP, CFA, or an MBA are advantageous.