Senior Director of Client Management

About the Company

Cedar is a prominent healthcare technology organization dedicated to transforming the U.S. healthcare financial experience. Founded in 2016, Cedar leverages data science, innovative product designs, and personalized approaches to enhance affordability and accessibility in healthcare. The company collaborates with over 55 leading healthcare providers and payers, impacting more than 26 million patients annually and aiming to process $3.5 billion in patient payments each year.

Role Overview

As the Senior Director of Client Management, you will embody Cedar's client-facing presence, fostering enduring partnerships with executive leaders in healthcare systems. Your primary role will be to craft tailored account strategies, nurture high-level consultative relationships, and collaborate internally to drive client success and business growth.

Key Responsibilities

• Develop, implement, and maintain customized client account strategies that align Cedar's offerings with clients' objectives to ensure long-term partnership success.
• Act as a trusted advisor by building and sustaining strong consultative relationships with C-suite and VP-level stakeholders, gaining deep insights into their challenges and effectively positioning Cedar's solutions.
• Utilize data analytics and compelling storytelling to demonstrate the value provided, discover optimization possibilities, and support contract renewals and business expansions.
• Collaborate cross-departmentally with Sales, Product, Commercial Strategy, and Operations teams to deliver cohesive and impactful client experiences while identifying opportunities for growth.
• Advocate within complex client organizations and internal Cedar teams to navigate challenges, negotiate contracts, and balance client requirements with company goals.
• Represent Cedar's leadership by preparing executives for client interactions, ensuring alignment among senior internal and external stakeholders.

Required Experience and Skills

• Between 7 and 10 years of experience in account management, sales, business development, or consulting, preferably within healthcare or technology sectors.
• Demonstrated success in establishing and maintaining VP-level and above relationships within health system partners.
• Proven experience in securing contract renewals and driving partnership expansions.
• Strong proficiency in verbal and written communication.
• Keen interest and experience in healthcare technology industries.
• Capability to deeply understand and clearly communicate product capabilities.
• Self-motivated with a proactive, self-starter mindset.
• Experience collaborating effectively with diverse internal teams including product, engineering, and marketing.

Compensation and Benefits

• Salary ranges depend on location and experience: $144,500 to $170,000 annually for CA, NY, NJ, CT, WA; $130,100 to $153,500 elsewhere.
• Eligibility for bonuses and equity awards.
• Comprehensive benefits and wellness programs.
• Flexibility to work onsite or remotely depending on role and personal preference.
• Unlimited paid time off policies encouraging at least 20 days of vacation annually.
• 16 weeks of paid parental leave with health benefits and flexible return-to-work options.
• Active diversity and inclusion initiatives, including employee resource groups to support BIPOC, LGBTQIA+, and women employees.
• 100% matching of 401(k) contributions up to 3% of annual salary.
• Access to mentorship programs, coaching, and discretionary budgets for professional and personal growth.