Senior Director of Account Management, Financial Services (Strategics)

About AlphaSense

AlphaSense is relied upon by leading global companies for eliminating uncertainty in decision-making. It harnesses AI-powered market intelligence and comprehensive search capabilities to provide trusted insights. Its vast content universe spans equity research, company filings, event transcripts, expert calls, news, trade journals, and proprietary research.

The 2024 acquisition of Tegus enhances AlphaSense's ability to deliver smarter AI-driven market intelligence. This integration will foster growth, innovation, and expanded content, offering users access to even broader insights from thousands of sources. Serving over 6,000 enterprise clients, including a majority of S&P 500 firms, AlphaSense operates worldwide with more than 2,000 employees and multiple international offices.

Role Overview

The Financial Services Strategics team oversees top financial clients such as hedge funds, private equity firms, and investment banks. This role invites a Senior Director to lead and expand an Account Management team, designing scalable processes to ensure sustainable growth in renewals, expansion, and product adoption. Partnering closely with Sales, Customer Success, and Product teams, this position demands driving commercial success while instilling structure, clarity, and accountability in a fast-paced environment.

Key Responsibilities

• Lead and manage Account Managers, Account Directors, and Key Account Directors to exceed renewal and growth targets through collaboration with Sales on strategic accounts.
• Enhance customer outcomes by boosting renewal rates, minimizing churn, deepening client relationships, and promoting product adoption to maximize lifetime value.
• Coach and model comprehensive relationship-building strategies to consistently achieve retention and expansion goals.
• Maintain precise forecasts for retention and revenue growth using operational rigor and deep account insight.
• Oversee hiring, talent development, and performance management for team members and managers via mentoring and scalable programs.
• Collaborate with Sales to drive growth initiatives and successful commercial outcomes.
• Serve as a senior customer advocate, aligning with Product, Enablement, and Marketing on roadmap inputs, go-to-market strategies, and client-facing programs.

Candidate Profile

• Minimum 10 years in sales, account management, or client success roles.
• At least 5 years’ experience managing employees, including 2+ years supervising managers.
• Strong eagerness and ability to learn technical knowledge needed for diverse client needs on the job.
• Skilled at simplifying complex concepts for clear communication.
• Experienced in operationalizing the customer journey to optimize client experiences.
• Confident, consultative, intelligent client-facing professional with excellent rapport-building capabilities.
• Highly motivated, entrepreneurial, and thriving in dynamic team environments.
• Energetic and inquisitive individual with strong adaptability and quick learning skills.
• Exceptional oral, written, and presentation communication skills.
• Proficient in time and task management under pressure.

Compensation & Benefits

The base salary for this role ranges between 200000 and 250000 USD annually, subject to factors such as experience and expertise. Additional performance bonuses, equity options, and comprehensive benefits are offered.

Equal Opportunity Commitment

AlphaSense is devoted to fostering a diverse, supportive, and inclusive workplace. Discrimination of any form is prohibited, and reasonable accommodations are provided for qualified individuals with disabilities as mandated by law.

Security Advisory

Job seekers are warned about fraudulent postings and impersonations. Official communication will originate only from recognized AlphaSense email domains. Candidates are cautioned against providing payments or personal details to third parties claiming to represent the company.