Senior Director - Dynamics 365 & Head of Solution Architecture

About the Organization and Role

The Canadian Red Cross, a prominent not-for-profit organization committed to aiding individuals and communities in times of need across Canada and globally, is recognized as one of Canada’s Best Employers 2026. The organization promotes a diverse, inclusive, and accessible workplace. This permanent full-time role is based in Canada with a hybrid work model allowing partial virtual engagement.

Key Responsibilities

• Define and spearhead the strategic vision, roadmap, and delivery of enterprise application and digital product solutions that align with the organization's priorities.
• Provide leadership to enterprise application teams and the solution architecture function, fostering innovation, cooperation, and accountability.
• Manage the entire lifecycle of enterprise applications and digital products, from conception through implementation, adoption, support, and continuous enhancement.
• Lead design and architecture efforts for enterprise solutions utilizing Microsoft Dynamics 365 and associated technologies.
• Oversee large-scale digital transformation and technology initiatives, ensuring successful execution within defined scope, budget, and deadlines.
• Establish frameworks for technology governance, risk management, security, compliance, and data privacy.
• Administer budgets, forecasting, resource allocation, and investment decisions to optimize organizational resource use.
• Maintain and nurture strategic vendor relationships, managing contracts and service agreements to ensure quality and value.
• Collaborate with senior leaders and stakeholders to steer decisions and ensure technology solutions support business goals.
• Stay abreast of emerging technologies, industry trends, and best practices to boost innovation, performance, and user experience.

Candidate Requirements

• A university degree in Computer Science, IT, Engineering, or related fields, or an equivalent blend of education and relevant experience.
• At least 12 years of progressive leadership experience in technology sectors including enterprise applications and digital products.
• Proven track record leading high-performing teams fostering collaboration, responsibility, and innovation.
• Extensive experience managing large technology programs and executing enterprise application deployments and digital transformations.
• In-depth expertise in Microsoft Dynamics ecosystem including ERP, CRM, Field Service, and Contact Centre.
• Strong understanding of cloud computing, cybersecurity, infrastructure, AI, data management, and IT operations.
• Experience with budget management, forecasting, and resource planning within complex organizations.
• Excellent communication, negotiation, influence, and stakeholder management capabilities.
• Certifications such as Microsoft Dynamics, TOGAF, PMP are advantageous.
• Fluency in English is required; proficiency in French is a plus.

Working Conditions and Additional Information

• The position involves collaborating with diverse groups including managers, beneficiaries, volunteers, donors, and external partners, requiring functional English communication even if it is not the applicant’s first language.
• The role primarily involves office or remote work demanding intense focus, detailed analysis, and multitasking under tight deadlines.
• There may be domestic and occasional international travel obligations.
• Applicants must have eligibility to work in Canada; non-citizens should verify visa work permissions.
• The hiring process includes a successful pre-employment screening, comprising an Enhanced Police Information Check (E-PIC).
• In emergency scenarios with staffing constraints, this role may require providing disaster relief or emergency operational support.