Senior Director Customer Success APAC

About Qlik

Qlik has been recognized as a Gartner® Magic Quadrant™ Leader for sixteen consecutive years, transforming complex data into actionable insights to enable better business decisions at speed. Serving over 40,000 customers globally, Qlik's robust portfolio includes sophisticated data quality and AI/ML capabilities that simplify integration and governance across multiple data sources. Our platform offers real-time analytic solutions that reveal hidden insights, helping teams solve complex challenges and discover new opportunities.

Role Overview

The Senior Director for the Customer Success Organization (CSO) in the Asia-Pacific region is a pivotal leadership position responsible for steering customer success strategies and outcomes throughout APAC. This senior leadership role oversees the entirety of CSO functions including Customer Success Management, Customer Success Engineering, Professional Services, and Customer Support. Operating within a matrixed and multifunctional regional organizational structure, this position offers strategic autonomy and direct impact on customer and revenue outcomes.

Key Responsibilities

• Lead and be accountable for all Regional Vice Presidents and Geo Leaders within APAC from a CSO perspective, ensuring successful customer outcomes and strategic execution.
• Manage a complex matrix organization across multiple teams and countries, fostering a unified regional strategy and cohesive team culture.
• Collaborate closely with Sales, Renewals, Product, and other functional leaders to align customer engagement planning and execution.
• Participate actively in customer negotiations and executive discussions, working alongside Sales and Renewals to support deal strategy and risk management.
• Design and implement customer success plans tailored to the diverse needs of APAC markets, focusing on growth, adoption, and long-term value realization.
• Represent the CSO in major customer escalations, driving resolution that strengthens trust and partnership.

Challenges and Opportunities

• Leading across culturally diverse countries with varied market maturity levels from Australia to Japan and India.
• Shifting from reactive support models to proactive value-driven customer engagement, particularly in emerging markets.
• Balancing immediate renewal objectives with sustained customer advocacy and health.
• Driving consistent global customer success standards while honoring regional nuances.

Profile and Qualifications

• Over 15 years of experience in customer success, professional services, or enterprise consulting within B2B SaaS or data analytics platforms.
• Demonstrated leadership managing multiple country teams across Asia-Pacific.
• Strong commercial skills, including expertise in contract negotiations and strategy.
• Proficiency in navigating matrixed global organizations and aligning cross-functional teams.
• Executive presence with excellent stakeholder management abilities.
• Deep appreciation and understanding of Japanese culture is advantageous.
• Fluency in English required; knowledge of additional languages such as Japanese, Mandarin, or Korean is beneficial.

Additional Information

• Location: Singapore (onsite role).
• Qlik fosters a culture centered on innovation, collaboration, and diversity, offering structured career development paths and mentoring.
• Employees benefit from flexible and international work environments.
• Corporate social responsibility is embraced with dedicated days off for community and personal development.
• Qlik provides accommodations for applicants with disabilities upon request.