Senior Data Center Logistics Technician

Role overview

Microsoft is hiring a Senior Data Center Inventory & Asset Technician (DIAT) to support logistics and inventory operations within its Cloud Operations & Innovation organization in Doha, Qatar. In this role, you will help direct ticketed work to the right technicians, guide inbound and outbound logistics activities, and keep inventory records accurate. The position is intended to strengthen your expertise in inventory and asset management while also building leadership skills through coaching and mentoring peers.

Cloud Operations & Innovation powers Microsoft’s cloud platform and the services that depend on it, including Bing, Office 365, Xbox, OneDrive, and Azure. The team supports a massive global infrastructure footprint and places strong emphasis on employee growth, professional certifications, career rotation opportunities, and diversity and inclusion learning.

Microsoft’s broader mission is to help every person and organization achieve more. The company promotes a growth mindset and a workplace built on respect, integrity, accountability, and inclusion.

Key duties

• Sort and manage ticket queues, remove blockers, resolve escalations, and keep inventory and asset management work moving.
• Guide technicians handling incoming and outgoing deliveries, including proof of receipt, package documentation, purchase order receiving, and rack movement supervisor activities.
• Work with third parties such as warehouses, OEM vendors, and suppliers to coordinate inbound and outbound logistics.
• Handle assigned tasks, and raise issues appropriately during busy periods or escalation-heavy situations.
• Use process knowledge and technical understanding to close escalations or route them upward when required, while supporting onsite and/or remote data center operations.
• Maintain a customer-focused approach that improves service quality and helps ensure strong value delivery.
• Make sure teams complete the steps needed to preserve accurate inventory balances.
• Serve as a subject matter expert for the RMA warranty process and ensure failed vendor hardware is processed correctly through the required tools and workflows.
• Coordinate schedules for DBD destruction or shredding with senior leadership and ensure procedural compliance during disposal activities.
• Take part in, lead, or support daily safety briefings; complete safety training; and advise technicians on safe practices such as PPE use, rack movement, heavy equipment operation, lifting, and ladder or rolling stair usage.
• Identify opportunities to simplify, improve, and automate existing workflows, services, and solutions.
• Work in line with Microsoft’s culture and values.

Requirements

• High school diploma plus experience in warehouse, supply chain, inventory management, retail, warehouse operations, or another related field within an IT environment.
• Equivalent practical experience may be accepted.
• Ability to satisfy Microsoft, customer, and/or government security screening requirements.
• Must be able to complete the Microsoft Cloud Background Check at hire or transfer and again every two years after that.
• Preferred background includes experience in warehouse, supply chain, IT, and/or logistics in an IT environment for a large organization.
• Preferred hands-on experience using heavy-load movement equipment such as forklifts, pallet jacks, or chassis lifts.

Additional information

This role is open for at least 5 days and applications are accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer and considers all qualified applicants without discrimination based on protected characteristics under applicable laws. If accommodation is needed for religion or disability during the application process, Microsoft provides a process for requesting support.

Location

Doha, Qatar

Background and compliance

The role requires passing Microsoft, customer, and/or government security screening standards, including the Microsoft Cloud Background Check on hire/transfer and every two years thereafter.