- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- Work from home
- Education
- Bachelor's degree preferred
- Resume
- Required to apply
Job description
About Phillips Connect
Phillips Connect is revolutionizing commercial transportation with smart trailer technology. Their connected solutions give fleets real-time insights into trailer condition, location, cargo status, and operational efficiency, enabling improved safety, higher uptime, and more informed business decisions.
Role Overview
This Customer Success Manager role focuses on building strong customer partnerships, resolving challenges, and helping clients fully leverage innovative technology solutions. The position involves guiding customers through onboarding and ensuring ongoing success while collaborating internally to deliver excellent service.
Key Responsibilities
- Act as the main liaison for a set portfolio of customer accounts, establishing trusted relationships.
- Lead onboarding and drive adoption of Phillips Connect’s solutions to ensure customer success.
- Track customer health, usage, and engagement to identify improvement opportunities.
- Work with Sales, Product, Engineering, Support, and Operations teams to address customer issues and champion their requirements.
- Facilitate regular reviews, training sessions, and business discussions to deepen customer relationships.
- Support renewal processes and recognize opportunities for expanded product usage and service enhancements.
- Maintain comprehensive customer data, success strategies, and account activities using CRM and customer success platforms.
Qualifications
- Bachelor’s degree preferred in Business, Marketing, Technology, Operations, or related areas.
- At least three years in Customer Success, Account Management, Client Services, or similar customer-focused roles.
- Strong communication and relationship-building aptitude dedicated to exceptional customer experiences.
- Excellent organizational, analytical, and problem-solving skills.
- Experience with Salesforce or comparable CRM systems is advantageous.
Desired Skills and Experience
- Background supporting SaaS, IoT, telematics, transportation technology, fleet management, or logistics sectors.
- Consultative approach prioritizing customer business objectives and measurable results.
- Proficiency in analyzing customer health data to proactively identify risks and growth opportunities.
- Comfortable delivering presentations and conducting business reviews or training for stakeholders.
- Proven success managing a renewal portfolio, including quota attainment and retention/expansion achievements.
- Collaborative work style partnering across Sales, Engineering, Product, and Operations to resolve challenges.
Benefits
- Competitive salary package with quarterly commissions.
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company matching contributions.
- Paid vacation and company holidays.
- Opportunities for professional development and career progression.
- Innovative, team-focused environment where your contributions matter.
Additional Information
This is a full-time remote position based in the United States within the Customer Success department, reporting to the Director of Customer Success. Phillips Connect is committed to equal opportunity and values diversity to create an inclusive workplace.
Candidates should include desired base salary expectations with their application or cover letter to aid in compensation discussions.