Senior Customer Success Manager - Global Clients
Singapore (Hybrid) · Full Time
Be the first to apply
- Experience
- 6+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Hybrid
- Education
- Bachelor’s degree or equivalent practical experience
- Resume
- Required to apply
Where you'll work
Job description
About the Role and Company
LinkedIn is the world's largest professional network designed to create economic opportunities for all global workforce members. Our solutions empower professionals to connect meaningfully, uncover opportunities, enhance skills, and gain insights daily. We also invest significantly in the growth and transformation of our employees. Our culture prioritizes trust, care, inclusion, and enjoyment, fostering success for everyone.
Join us to help revolutionize global work practices.
Work Environment
We support a flexible work model focused on trust, culture, clarity, connection, and adapting to evolving business needs. This position operates on a hybrid schedule, combining remote work with in-office days as aligned with team requirements.
Role Overview
The Senior Customer Success Manager collaborates closely with sales and cross-functional teams to help LinkedIn's international clients maximize their investment ROI and extract value from our Hiring and Learning products. This role develops comprehensive strategies to boost engagement, optimize usage, and promote innovation across large multinational organizations.
The manager will engage multiple stakeholders within assigned client accounts to ensure seamless onboarding, product adoption, and ongoing engagement with LinkedIn's Hiring and Learning solutions.
Key Qualifications
- A minimum of 6 years’ experience in recruitment, HR consulting, learning and development, customer success, account or product management with a focus on adoption.
- Bachelor’s degree or comparable professional experience.
- A customer-first mentality demonstrated through understanding client needs, advocating for value, and nurturing lasting partnerships.
- Expertise in organizing, planning, and managing multiple projects and time efficiently.
- Strong interpersonal skills capable of building authentic relationships and managing complex interactions, including those at executive levels.
- Experience with data analysis to detect trends and opportunities that drive growth and enhance customer value.
- Good understanding of sales methodologies and software-as-a-service (SaaS) business models.
- Ability to influence through empathy, negotiation, and consensus-building.
Recommended Skills
- Customer retention and relationship management
- Insight-driven storytelling to manage toward measurable value
- Change management techniques
Additional Information
Applicants should review the Global Data Privacy Notice and Compliance documents concerning employee and candidate data handling, immigrant rights, and employment verification, available via LinkedIn's legal candidate portal.