Senior Customer Success Manager – Enterprise Accounts

About the Role

As a Senior Customer Success Manager for enterprise business agreements, you will serve as the main advisor and advocate for major Autodesk clients, helping them maximize value from their investment. Using industry insights from the architecture, engineering, and construction (AEC) sector, you will guide clients through success planning, oversee adoption of Autodesk products, and facilitate collaboration between Autodesk and client teams. Your account management efforts will be pivotal in ensuring customers achieve their business objectives and benefit from strategic innovation enabled by Autodesk solutions.

Key Responsibilities

• Lead collaborative workshops to map out customer business goals, formulate tailored success strategies, and support clients in leveraging Autodesk products to advance these objectives.
• Coordinate multi-disciplinary teams both within Autodesk and at the client to carry out success plans and enhance product adoption.
• Organize and present business reviews, clearly communicating progress and value to various stakeholders.
• Detect risks to customer satisfaction or goal attainment early, develop contingency approaches, and escalate critical issues as necessary with actionable solutions.
• Develop and nurture meaningful, lasting relationships with key contacts across assigned enterprise accounts.

Qualifications

• Minimum of 7 years’ experience in roles interfacing with large, complex client organizations.
• Demonstrated background in the architecture, engineering, or construction industries.
• Proven ability to thrive in rapidly changing environments and juggle multiple priorities.
• Strong record of collaborating with diverse internal and external stakeholders.
• Expertise in program or project management.
• High level of customer empathy and commitment to client success.
• Excellent communication skills with the capacity to discuss intricate concepts with varied audiences.
• Ability to influence colleagues and client teams to achieve shared outcomes.

Preferred Attributes

• Continual learning mindset and curiosity about new developments.
• Previous work in account management, customer support, project management, or sales within client-focused positions.
• Consultative approach and the ability to quickly adapt to changes in a fast-moving workplace.
• Proactive in managing and being accountable for multiple enterprise accounts.
• Expertise in navigating complex customer situations and securing executive agreement.

About Autodesk

Autodesk empowers innovators in building design, manufacturing, media, and entertainment. Our inclusive culture emphasizes respect, collaboration, and personal growth, supporting employees in meaningful work that shapes a better world. Compensation packages are tailored to experience and location, potentially encompassing bonuses, stock grants, and broad benefits. We are committed to diversity, equity, and a sense of belonging for all team members.

Additional Information

• Salary details are provided as part of a comprehensive, competitive package and are influenced by experience and location.
• Current contractors or consultants with Autodesk should apply via internal processes.