Senior Customer Service Representative - BCBS Minnesota Voice Process

Role Overview

This opening is for an experienced Senior Customer Service Representative in the BCBS Minnesota voice process. The position is based in Thane and is suited to candidates who can join at the earliest. The work involves supporting international customers in a fast-paced BPO setting while maintaining service quality and process compliance.

Compensation and Work Schedule

The role offers an in-hand salary of up to INR 38,000 per month, which corresponds to an annual package in the range of INR 3,00,000 to INR 4,50,000. This is a full-time role with a 5-day work week, 2 rotational weekly offs, and 24/7 rotational shift requirements.

Key Responsibilities

• Manage incoming and outgoing customer calls in a courteous and efficient manner.
• Address customer questions with accurate information and timely resolution.
• Maintain strong service standards and ensure every interaction meets call-quality expectations.
• Follow the assigned process, compliance rules, and organizational policies carefully.
• Deliver on key performance measures, including quality, productivity, and customer satisfaction.
• Remain flexible and effective while working in rotating shift schedules across the day and night cycle.

Candidate Profile

The employer is looking for applicants who have completed HSC or graduation. A minimum of 6 months of prior experience in an international BPO voice process is required. Strong spoken English and the ability to work in flexible 24/7 shifts are essential for the role. Graduation is not mandatory.

Selection Process

• HR interview round
• AMCAT evaluation
• Multi Chat Writex assessment
• Typing test with at least 35 WPM net speed and 90% accuracy
• Operations interview round

Assessment Requirements

To move ahead in the process, the AMCAT score must be C2 and the Multi Chat Writex score must also be C2. In either of the two tests, the qualifying band should fall within Cluster 1 (C1) or Cluster 2 (C2). All assessments need to be completed before the Operations round.

Additional Information

This is a voice-process role for international customer support. Applicants should be comfortable with a high-volume support environment and should be prepared for performance-driven work expectations.

Application Instructions

Interested candidates can schedule an interview or share their CV through WhatsApp by contacting HR Soumya at 9172003079.