Senior Customer Onboarding Specialist (HR)

About Pebl

Pebl offers a powerful AI-driven Global Work Platform™ that enables companies to hire, compensate, and manage employees in over 185 countries, eliminating risks, complexities, and uncertainties in global expansion. With a strong foundation of compliance expertise and local knowledge developed over more than ten years, Pebl empowers businesses to grow swiftly, remain compliant, and scale confidently by connecting them to outstanding talent worldwide.

Role Overview

As a Senior Customer Onboarding Specialist on Pebl’s Customer Onboarding team, you will be the primary liaison for clients from contract signing through the successful onboarding of employees across multiple countries. Focusing on delivering swift and seamless onboarding experiences, you will support Pebl’s key customers and partners through a consultative, client-oriented approach that balances precise execution with strategic guidance.

Key Responsibilities

• Establish robust client relationships by comprehending overall business objectives and providing a smooth client journey throughout the engagement lifecycle.
• Lead onboarding sessions for clients, clarifying steps, timelines, roles, and onboarding methodologies.
• Collaborate with clients on strategy and sequencing for international expansions to prioritize operational markets efficiently.
• Offer expert advice on global hiring including local country rules, essential considerations, and potential trade-offs.
• Assist with benchmarking employee benefits and ensuring alignment with statutory requirements versus market practices to help clients make informed plans.
• Serve as a product expert, educating clients about Pebl’s platform and empowering them to manage their international workforce confidently.
• Continuously monitor onboarding progress, proactively communicating updates, potential risks, and forthcoming actions.
• Work closely with Sales, Customer Experience, Product, Finance, and other teams to ensure a cohesive and effortless onboarding process.
• Support client expansions into additional countries and high-volume recruitment, ensuring scalable and repeatable onboarding standards.
• Represent customer interests by collecting feedback and collaborating with Product and Engineering for ongoing improvements in client and employee experiences.
• Participate in efforts to standardize and improve processes to enhance onboarding quality and operational efficiency at scale.

Qualifications and Experience

• Prior experience in SaaS or technology-centric environments.
• Background in project management, program management, or client onboarding, especially within global or rapidly growing organizations.
• Proven ability to simultaneously juggle multiple stakeholders and manage various workstreams.
• Exceptional communication skills with a client-facing focus that build trust and facilitate effective dialogue.
• A proactive, solution-driven approach with strong ownership and accountability.
• Capability to work effectively across cross-functional and international teams.
• Meticulous attention to detail while keeping an eye on the overall client experience.
• Business-level proficiency in English is mandatory.
• Experience in HR, global mobility, payroll, or workforce operations is advantageous but not compulsory.
• A bachelor’s degree in a relevant discipline or equivalent professional experience.
• At least five years of professional experience in customer-facing roles emphasizing operational excellence and customer satisfaction.

Compensation and Benefits

• Competitive annual salary range of CA$88,000 to CA$125,000.
• Flexible Time Off policies to support work-life balance.
• Parental leave provisions for family support.
• Health and dental insurance coverage where applicable to employees and their families.
• Retirement savings plans and employee incentive programs to promote financial security and shared success.

Equal Opportunity Commitment

Pebl is committed to diversity, equity, and inclusion, making employment decisions based on qualifications, merit, and business necessity without discrimination on any legally protected basis. The company fosters an inclusive environment where all team members can succeed and contribute globally.