Senior CRM Executive

Job Purpose

Oversee customer account structuring ensuring accurate placement and upgrades, while measuring team performance through adherence to CRM policies and procedures.

Responsibilities

• Improve the efficiency and productivity of the Customer Management Team (CMT).
• Collaborate with CRM and country managers to establish and monitor CMT targets.
• Frequently analyze station performance data and status for informed decision-making.
• Maintain accuracy and integrity of customer data within systems.
• Conduct market research to obtain insights to support growth and operational improvement.
• Enhance customer satisfaction by catering to specific client needs.
• Report any information that could affect the company's brand reputation.
• Evaluate performance of the CRM team regularly.
• Oversee account management and related processes alongside the CMT.
• Ensure thorough processes for account openings.
• Track and regulate CMT visitation schedules and procedures.
• Generate monthly revenue vs. target reports for CMT and management.
• Organize monthly competitions to motivate production improvements.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related discipline.
• A minimum of three years’ experience in CRM, marketing, or closely related fields.
• Proficient in English.