Senior Conference & Events Manager

Overview

We seek an experienced professional who excels at both strategic oversight and detailed execution to join us as a Senior Conference & Events Manager. This senior role involves overseeing all facets of operations and events management. Your leadership will be key to delivering seamless and impressive experiences for clients and their guests, while ensuring that operational processes run efficiently.

Key Responsibilities

• Lead and manage daily event operations and oversee the Events Operations and Conference Services teams.
• Maintain and review contracts, such as the external cleaning service, on a regular basis.
• Drive maintenance activities—planned and unplanned—ensuring venue standards remain high.
• Continuously evaluate front-of-house operations to identify and implement enhancements.
• Manage health and safety protocols within the venue.
• Organize team schedules and foster effective communication across all front-of-house departments and the broader venue.
• Deliver outstanding customer service throughout all events and proactively gather client feedback.
• Develop action plans to address client feedback and handle complaints professionally.
• Achieve a target of 90% positive results in Venue Verdict customer feedback and attain a Net Promoter Score between 9 and 10.
• Understand and contribute to the company’s business plan by managing front-of-house targets aligned with overall objectives.
• Oversee inventory controls, stock management, purchasing, invoicing, and labor allocation to ensure operational efficiency.

Desired Skills and Experience

• Proven ability to handle commercial and financial management to support venue profitability.
• Strong operational leadership overseeing multiple teams and service departments.
• Excellent client relationship management skills, fostering long-term positive partnerships.
• Capability to build and maintain high-performing teams that consistently deliver superior service.
• Flexibility to work primarily within Monday to Friday operations while adapting as needed for event requirements.

About Convene

Convene is a pioneering global hospitality organization managing diverse lifestyle brands aimed at transforming meeting, work, and gathering experiences. Our portfolio includes several venue brands offering event spaces, offices, and hospitality services across the U.S. and UK, totaling almost 40 locations in nine cities worldwide. Our mission is centered on creating genuine human connections through exceptional hospitality.

Employee Benefits

• Private medical insurance and subsidized vision care.
• Subsidized fitness memberships and an employee assistance program offering well-being support and personal advice.
• Generous time off including 25 days of annual leave plus bank holidays and sick pay.
• Bonus schemes, interest-free loans for rail passes and education, and a cycle-to-work bike purchase subsidy.
• Ongoing professional development and formal recognition for achievements.
• Community engagement opportunities including volunteering and charitable initiatives.

Equal Opportunity Statement

We are committed to fostering a diverse and inclusive workplace and welcome applications from people of all backgrounds and experiences.